Account Manager

Account Manager, IQVIA Medical Communications
IQVIA Medical Communications is seeking an Account Manager to lead the day-to-day delivery of selected projects and programs in our global business.
Role Objective

Reporting to the Associate Director, Client Services, this role leads the day-to-day delivery of selected projects and programs, coordinating an internal team to deliver high-quality deliverables, according to timelines and budget.
Key Responsibilities

Growth

Contribute to the financial performance of allocated projects/programs and drive profitable delivery through accurate financial management.
Ensure accurate scoping of projects, development of high-quality budgets, support identification and development of project change notices / change orders.
Support accurate invoicing, revenue and new business recognition, and ensure thorough project close-out.
Regularly review financial health of projects and resolve challenges in collaboration with Account Management colleagues.
Maintain awareness of, and contribute to delivering where appropriate, Account Growth Plans that drive organic expansion and new business.
Contribute to strategic pricing initiatives to ensure inclusion of IMC services within IQVIA pricing tools.

Client Relationships and Business Development

Form trusted and effective relationships with clients, acting as the day-to-day point of contact for project delivery discussions.
Prepare for and lead client project status discussions, including meeting agendas, coordinating speakers, arranging calls and distributing high-quality reports.
Communicate with clients around budgets, project change notices and reconciliations.
Handle challenging conversations / negotiations as required.
Support the development of proposals, sales/bid defence presentations, presenting appropriate elements as required.
Develop understanding of therapeutic landscape and service areas relevant to the Practice Area.
Advocate for inclusion of IMC services into study proposals, budgets and contracts with Account Management leaders.

Quality & Delivery

Coordinate account, project and program teams to develop and deliver high-quality programs on time and on budget.
Ensure strong client feedback and enable organic growth.
Manage operational aspects: project completion according to SOPs, policies and practices; produce and distribute status, tracking and financial reports.
Proactively identify and address scheduling/delivery challenges; collaborate to find solutions.
Maintain detailed understanding of IMC financial processes; manage project budgets, raise, approve and track invoices.
Lead internal collaboration, mentor junior staff, and present project information at internal meetings.

Qualifications

Bachelor's Degree or equivalent combination of education, training and experience.
7 years relevant experience within the pharmaceutical industry or agency environment.
Sound understanding of biopharmaceutical lifecycle strategy, Practice Area services and solutions.
Strong communication, presentation and interpersonal skills.
Strong computer literacy, organizational, communication, and problem-solving skills.
Ability to work effectively through others in a global environment to deliver results.
Good leadership skills in a matrix environment; ability to guide and mentor junior staff.
Excellent customer service skills; sound judgment and decision-making abilities.
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Salary & Benefits

The potential base pay range for this role, when annualized, is $92,300.00 - $230,900.00. Incentive plans, bonuses, and other compensation may be offered in addition to a range of health and welfare benefits.
Equal Opportunity Employment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

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