Relationship Manager

Position Title
Relationship Manager

Location
New York, NY 10018

Job Summary
The Relationship Manager will be responsible for prospecting, building, on-boarding, and maintaining banking relationships with bank clients. This role is key to driving business growth for the Private Banking Group by providing personalized banking services to financial institution customers.

Job Responsibilities

Develop and expand existing relationships including sales efforts; engage key Product Partners as appropriate in delivering the full breadth of the bank to satisfy client needs.

Oversee all aspects of account management, including new account opening, follow‑up, communications, and maintenance.

Provide ongoing relationship servicing with current clients to maintain goodwill and gain additional business; handle sensitive client relationships and larger client needs.

Analyze problems and answer inquiries for a client; research and respond accordingly; may coordinate with other departments as needed.

Coordinate and assist back‑office personnel in resolving credit problems, delinquent payment issues, and other related affairs.

Assist Group Director in the development and execution of acquiring targeted new-to-bank relationships.

Review various reports, including check fraud, significant activity and changes, large deposit, detailed transaction reports, and month‑end reports; investigate and approve when needed.

Additional Accountabilities

Perform special projects, and additional duties and responsibilities as required.

Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements
Required Qualifications

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Minimum experience required: 3+ Years.

Preferred Qualifications

Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Job Competencies

Strong knowledge of financial products/services, including lending and cash.

Detail oriented.

Client-focused.

Team Player.

Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross‑functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical demands (ADA): No unusual physical exertion is involved.

Pay Range
$101,770.50 - $173,468.00

Equal Opportunity Employer
Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

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