Sales Coordinator

Sales Coordinator
Location: Westin New Orleans, New Orleans, LA.

Overview: The Sales/Catering Coordinator is responsible for clerical, administrative, and marketing support to assist the Sales/Catering team. He/she provides courteous and efficient service to all guests.

Responsibilities

Answer telephone and email messages, responding accordingly.

Open and distribute mail.

Maintain and stay abreast of the latest computer programs and innovations, as applicable.

File all pertinent correspondence in a timely manner.

Type all correspondence pertaining to the department.

Maintain adequate inventory of office supplies.

Ensure smooth operation of the office.

Type and distribute meeting minutes.

Maintain trace files as needed.

Prepare Banquet Event Orders (BEOS) for catering clients.

Assist with daily operations of the Business Center as needed.

Assist in copying, faxing, and mailing.

Greet guests, clients, and employees when necessary.

Attend meetings and training as required by management.

Qualifications

High school diploma or equivalent required; experience in a hotel or related field preferred.

At least 3–5 years of progressive experience in a hotel or related field preferred.

College coursework in a related field helpful.

Computer knowledge and skills required.

Flexible with long hours as sometimes required.

Light work: lifting up to 20 pounds occasionally, or up to 10 pounds frequently or constantly.

Maintain a warm, friendly demeanor at all times.

Effective verbal and written communication skills with all levels of employees and guests.

Strong listening, understanding, and clarifying skills.

Ability to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.

Attend all hotel‑required meetings and trainings.

Maintain regular attendance in compliance with company standards, as required by scheduling.

Maintain high standards of personal appearance, grooming, and uniform compliance.

Comply with safety and operational regulations to support safe and efficient hotel operations.

Maximize productivity, identify problem areas, and assist in implementing solutions.

Handle problems by anticipating, preventing, identifying, and solving them as necessary.

Understand and apply complex information and data from various sources to meet objectives.

Cross‑train in other hotel‑related areas.

Maintain confidentiality of information.

Demonstrate initiative, anticipating guest or operational needs.

Perform other duties as requested by management.

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