Engagement Manager II-Onsite

Job Summary

The Engagement Manager II is a delivery leadership position within TEKsystems Global Services responsible for managing one or more engagement teams at a time, ensuring high‑quality service delivery, client satisfaction, and business value.
Responsibilities

Advanced Engagement Management: Oversee engagements varying delivery models to ensure objectives are achieved, delivered on schedule, within budget, and internal compliance requirements are fulfilled while providing strategic value to clients and engagements consistently.
Strategic Client Relationship Management: Build rapport and maintain relationships with client stakeholders to understand their long‑term goals and align services accordingly.
Stakeholder Communication: Regularly inform internal and external stakeholders about the progress, challenges, and results of engagement activities.
Financial Management: Manage budgeting, forecasting, and profitability of engagements.
Resource Allocation and Optimization: Ensure efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
Risk Management and Mitigation: Identify potential risks early and implement mitigation strategies to ensure engagement stability.
Performance Reporting: Prepare detailed performance reports and present them to senior management and clients.
Team Leadership and Development: Lead larger engagement teams, mentor resources, and foster a collaborative team environment.
Client Satisfaction and Retention: Focus on client satisfaction and retention by delivering high‑quality services and addressing issues promptly.
Business Development: Identify opportunities and collaborate with sales partners for upselling and cross‑selling to aid organic business growth.
Behavioral Competencies

Manages Complexity: Makes sense of complex, high‑quantity, and sometimes contradictory information to solve problems effectively.
Action Oriented: Takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of audience needs, listens actively, and articulates solutions clearly.
Customer Focus: Builds strong customer relationships, delivers customer‑centric solutions, and acts as a trusted partner and advisor.
Drives Results: Creates a climate that motivates people to achieve organizational objectives, hosts regular meetings, and encourages input.
Collaboration: Works well with cross‑functional teams, fostering a collaborative environment to meet common goals.
Required Experience

Bachelor’s Degree or equivalent experience.
Minimum of 5 years of project management experience.
Excellent oral and written communication skills (English).
Analysis and problem‑solving skills.
Time management and organizational skills.
People management skills.
Experience in project management fundamentals.
Exposure to professional services agreements, including the change management process.
Exposure to IT Managed Services, project management classes, and other IT certifications.
Demonstrated project risk analysis and mitigation skills.
Experience with Desktop Support, Asset Management, and/or Depot related services management.
Preferred Experience

Experience in the IT Professional Services industry.
Knowledge of CRM systems and customer engagement strategies.
Project management certification.
Experience in ServiceNow ITSM.
Data analysis skills, including use of Excel.
Employment Information

Job Type: Permanent. Location: Chicago, IL. This is a fully onsite position.
Compensation & Benefits

Pay Range: $105,000.00 – $150,000.00 per year.
Medical, Dental, and Vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life and AD&D for employee and dependents)
Short and Long‑Term Disability
Health Spending Account (HSA)
Transportation Benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline

This position is anticipated to close on Jun 18, 2026.
Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

#J-18808-Ljbffr