Customer Marketing Manager

Customer Marketing ManagerAt Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents.By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.Port is growing fast, and we're looking for a Product Marketing Manager, Customer References to build the engine that turns customer success into Port's most powerful go-to-market asset.You are passionate about customer storytelling and thrive in ambiguity. You know how to identify the right customer voices, build trust with senior stakeholders, and translate complex technical outcomes

reduced onboarding time, faster provisioning, improved developer experience

into narratives that resonate with engineering leaders and platform teams. Reporting to the Head of Product Marketing, you'll own Port's customer reference and advocacy program end-to-end, producing the proof points that accelerate deals, build market credibility, and demonstrate the real-world value of Port's platform.What You'll DoCustomer Reference ProgramBuild and scale Port's customer reference program, including a structured database of referenceable customers, advocates, and proof points segmented by use case, industry, company size, and personaPartner with Sales and Customer Success to identify and cultivate customer champions at strategic accountsDevelop tiered reference tracks

reference calls, case studies, event speakers, advisory participation

matched to sales stage and buyer needStorytelling & ContentLead production of high-impact customer content: written case studies, video testimonials, one-pagers, ROI spotlights, blog posts, webinars, social proof snippets, and more.Interview customers and translate technical outcomes into compelling narratives for engineering leaders, platform teams, DevOps practitioners, and executive stakeholdersMaintain a library of use-case-specific proof points that Sales, SDRs, and Product Marketing can pull from at any stage of the funnelSales EnablementEquip Sales and SDR teams with reference assets tailored to deal stage, vertical, use case, and objection typeIntegrate customer evidence into core messaging, pitch decks, and competitive materialsTrack asset usage and sales feedback to continuously improve content quality and relevanceCustomer Advocacy & EngagementStrategically recruit, nurture, and manage customer advocates, maintaining an ongoing engagement cadenceCoordinate customer participation in webinars, conferences, press opportunities, and Port-hosted events

from sourcing to speaker prep and executionCollaborate on high-impact customer programs including the Customer Advisory Board (CAB), Customer Summit, and other strategic customer-facing initiatives

contributing to agenda development, customer recruitment, and content that reflects the voice of the customerServe as a trusted advisor to cross-functional teams on how to leverage customer stories for maximum impactCustomer Data & Market IntelligenceOwn Port's anonymized customer usage data as a strategic asset

analyzing customer cohorts, use cases, product usage patterns, surveys, and behavioral signalsDistill data streams into compelling storytelling: infographics, benchmark reports, and other collateral for thought leadership, awareness campaigns, and sales proof pointsPartner with Product, Data, and Demand Generation teams to identify and package the most impactful insights for external audiencesMeasurement & OptimizationDefine and track KPIs for the reference program's healthRequirements:5+ years of experience in customer marketing, product marketing, or a related B2B marketing roleProven experience building or scaling a customer reference or advocacy programStrong storytelling instincts with excellent written and verbal communication skills

you know how to draw a compelling narrative out of a technical customer conversationTechnical curiosity and comfort learning complex products; familiarity with developer tools, DevOps, platform engineering, or cloud infrastructure is a strong advantageDemonstrated ability to build relationships with enterprise customers, from practitioners to executive leadersHighly organized, self-directed, and effective in fast-moving, cross-functional environmentsNice to HaveExperience marketing developer tools, internal developer platforms (IDPs), DevOps platforms, or infrastructure toolingFamiliarity with reference management or CRM tools (e.g., HubSpot, ReferenceEdge, Influitive)Experience supporting high-touch executive or customer marketing programsComfort presenting to both deeply technical audiences and executive stakeholdersWhy PortBuild something from the ground up at a company in hypergrowthWork with a product that engineering teams genuinely love

and customers who are excited to share their storiesHigh-visibility role with direct impact on revenue and brandCollaborative, low-ego culture with strong cross-functional supportJob Compensation RangeSalary Range: $160,000

$250,000Preferred Primary Location: San Francisco, CaliforniaAn important note on compensationThe pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.