SBDC Program Coordinator

SBDC Program Coordinator

Overview

The Small Business Development Center Program Coordinator, under the general supervision of the SBDC Regional Director, provides support to the SBDC staff through office management, program and event marketing, development and implementation of training and events for clients, client data management, and required reporting.
Responsibilities

Plan, execute, and report on public training activities for the SBDC and its resource partners.
Serve as the primary point of contact for customer service inquiries and client intake.
Consult with existing and potential clients about assumed name filing procedures at county and state government levels.
Perform office duties such as answering phones, scheduling appointments, and completing necessary forms and reports.
Conduct assessments of client needs for proper disposition of resources available.
Determine allocation of SBDC resources regarding client services.
Maintain client records database.
Create and maintain federal SBA reports for client activity, training, and research.
Assist in the development of workshops, training programs, and special events responsive to the needs of the business community and SBDC resource partners.
Create a monthly video client success story highlighting SBDC client achievements and assistance.
Supervise student employees to ensure they assist SBDC clients, staff, and resource partners as requested.
Maintain 100% compliance with timely completion of required System, University, and job‑specific online training courses.
Perform other duties as assigned.
Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
Three (3) years of related experience in customer service and/or office management as well as event coordination and marketing.
Experience working with Microsoft Office.
Strong oral and written communication skills.
Self‑motivated with the ability to work independently and within deadlines.
Preferred Qualifications

Master’s degree.
Two (2) years of supervision of student employees.
Video filming and editing experience.
Website administration experience.
Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and database applications.
Strong time management and organizational skills.
Strong oral and written communication skills with the ability to generate traditional and electronic correspondence.
Exercise initiative and appropriate independent judgment.
Ability to multitask and work cooperatively with others.
EEO & Legal Requirements

Equal Opportunity /Veterans/Disability Employer. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. Due to budgetary reasons, West Texas A&M University will not offer H-1B or other work authorization visa sponsorship for this position. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and other required information. Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System.

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