Emergency Communications Specialist

What it takes to make the team

You must display a positive, upbeat, team focused attitude

You must be able to work calmly under pressure, while making time‑sensitive decisions

To achieve daily success, you must be able to work well as part of a team

Being solution oriented and open to innovation

We work in a fast‑paced environment, being able to adapt to change quickly is a necessity

Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance

You must be dependable, as the success of our team depends on it

Responsibilities

Utilize telephone, radio, and computer systems to skillfully respond to emergency and non‑emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non‑emergency responses.

Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments.

Provide pre‑arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations.

Provide instruction and general guidance to the community during non‑emergency situations.

Prioritize emergency and non‑emergency requests for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines.

Coordinate Police, Fire and other public safety and city department responses to emergency and non‑emergency requests for assistance.

Make quick decisions in emergency situations in the interest of our community and other first responders.

Perform general clerical and support duties related to Public Safety.

Our Schedule

We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a must.

After graduating the Emergency Communications Academy, you will be assigned to one of four teams, working a 12‑hour shift that meets the needs of the Emergency Communications Center.

Benefits of working for the City of Grand Prairie Emergency Communications Center

A competitive pay, starting at $25.50 /hour

Competitive Lateral Pay Opportunities

3 to 4 days off per week

Endless opportunities for skill advancement and training

2 to 1 match into Texas Municipal Retirement System

Great Medical, Dental and Vision Insurance

Paid Time off

Stable work environment

Tuition Reimbursement

Certification Pay

Qualifications

Must be at least 18 years of age

Ability to read, write and speak English fluently

Valid Texas Driver's License

This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen

Minimum of 1 year customer service experience

Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency

Candidate will be required to pass pre‑employment screening which includes drug screen, polygraph, psychological, and background investigation.

No Marijuana/THC usage in the last rolling calendar year

No Felony or Class A Misdemeanor conviction, deferred adjudication or pre‑trial diversion

No Family Violence conviction, deferred adjudication or pre‑trial diversion

No Class B Misdemeanor conviction, deferred adjudication or pre‑trial diversion in the last 10 years

No DUI/DWI conviction, deferred adjudication or pre‑trial diversions in the last 10 years

No open arrest/case for any criminal offense

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