Director, Account Management

Director, Account Management

Kaufman Hall & Associates, LLC is seeking a Director of Account Management to lead account planning and coordination across a portfolio of strategic client accounts. The role reports to the Vice President and partners closely with account team leads and Vizient colleagues to ensure disciplined account planning, documentation, and execution.
Key Responsibilities

Manage account planning processes and documentation for a defined portfolio of strategic accounts
Facilitate account team meetings, capturing client priorities, opportunities, risks, and follow-up actions
Partner with senior executives to identify growth opportunities, support strategic pursuits, and drive account expansion strategies
Support executive relationship management activities across assigned strategic accounts, ensuring appropriate engagement of KH and Vizient leadership
Monitor account health indicators and recommend actions to strengthen client engagement, mitigate risks, and accelerate growth opportunities
Develop and maintain account management deliverables, including account plans, relationship maps, and pursuit trackers
Coordinate cross-practice alignment, ensuring client strategies leverage KH’s full capabilities
Partner with Consulting Sales Enablement/Operations to ensure CRM reflects accurate account information and supports pipeline visibility
Analyze account performance, relationship coverage, and growth opportunities to provide actionable recommendations to account leadership
Support VP in rolling out standardized account management processes, tools, and training across the BU
Mentor and oversee Senior Associates supporting assigned accounts
Qualifications

7‑10 years of relevant and related experience in account management, client engagement, or consulting with demonstrated success in supporting or leading strategic account planning efforts
Strong organizational skills with the ability to manage multiple priorities across complex client portfolios
Experience supporting strategic account growth, client retention, or business development initiatives
Ability to influence senior stakeholders without direct authority
Proven ability to collaborate with senior executives and cross-functional teams to align client strategies and business development pursuits
Proficiency with Microsoft Word, Excel, and PowerPoint
Experience working with CRM systems such as Microsoft Dynamics, with an emphasis on account documentation and pipeline visibility
Strong analytical and problem‑solving skills with the ability to generate actionable insights from client and account data
Excellent written and verbal communication skills with the ability to prepare clear deliverables and present to leadership audiences
Demonstrated professional judgment, integrity, and ability to work in a team‑oriented environment
Experience mentoring junior team members and contributing to a culture of collaboration and accountability
Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (e.g., H1‑B, F‑1 (OPT), TN, or other non‑immigrant status)
Education

Bachelor’s degree required
Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodations
Work is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading
Work Environment

Travel Required: Occasional 0‑10%
The role is based in Chicago or Denver and requires 3 days per week in office
Work is regularly performed in a combination of office and home office settings, and routinely uses standard office equipment
It may require the maintenance of a home office and proximity to an airport for work‑related travel
Compensation

Estimated hiring range: $120,000 to $160,000. This position is also incentive eligible.
Equal Employment Opportunity

Kaufman Hall is committed to providing equal opportunity for all employees and applicants.

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