Surety Account Manager

Surety Account Manager (Underwriting Support)
IAT Insurance Group Surety Business Unit has openings for Surety Account Managers (Underwriting Support) in Scottsdale, AZ.

This role will provide overall day to day customer service and support to underwriters, agents, principals. Acts as a liaison between the organization and clients, working closely with both entities to ensure needs are being met. Please note, IAT works on a hybrid schedule. This role will be required to work from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

Responsibilities:

Account creation for new principals, including OFAC checks and credit reports.

Process premium and entry of bonds, determining the ratings and class coding.

Process renewals, endorsements, and cancellations in line with bond forms and contract terms.

Maintain account principal and bond files; may request updates from agents.

Audit agent bond logs and follow up with agents resolving any gaps or problems.

Set up status reports for bonds when applicable and follow up with agents or owners to ensure completion.

Generate and distribute monthly reports to regional managers and or underwriters.

Research and respond to agents and internal billing team to resolve invoicing discrepancies.

Answers and processes internal information requests from a variety of internal functions (legal, IT, licensing, RM's and other HO departments etc.).

Respond to client and company requests for action and information on any bond-related matter. Review and analyze issues in collaboration with producers, and appropriate support department personnel. May be escalated to Ex. AM.

Call or email agents about unpaid bonds, work with RM on over 90 reports and outstanding balances with agents.

Assist/advise underwriters of ratings per state and bond type and rules and provide quotes to agents (might be a higher-level admin function).

Performs other duties as assigned.

Qualifications: Must Have:

High school diploma required

Equivalent education and experience would be 3+ years of experience in the insurance or finance industry

Basic accounting experience

Knowledge of underwriting support processes and procedures, basic mathematics and problem-solving techniques

Strong keyboarding skills

Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings

Strong PC skills required

Must be detail and action oriented

Must be an effective problem solver

Ability to work in fast-paced and deadline-driven production environment

Strong critical thinking skills

Strong organizational skills with ability to set and maintain priorities

Ability to adapt to change

To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, visa sponsorship for employment purposes

Preferred to Have:

Bachelor's degree

Surety bond underwriting support experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

Compensation: Please note, if you live in Illinois, the typical hourly range for this role is $17.80 - $37.35. This range represents the anticipated low and high end for this position in that location. Actual hourly pay will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(k) match, profit-sharing opportunities, and more.

We offer comprehensive benefits like:

26 PTO days (entry level) + 12 company holidays = 38 paid days off

7% 401(k) company match and additional profit sharing

Hybrid work environment

Numerous training and development opportunities to assist you in furthering your career

Healthcare and wellness programs

Opportunity to earn performance-based bonuses

College loan assistance support plan

Educational assistance program

Mentorship program

Dress for your day policy

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