NC State University is hiring: Audience Services & Administrative Coordinator in

Audience Services & Administrative Coordinator
The Audience Services & Administrative Coordinator acts as the welcoming public face and central embedded business and operational liaison for University Theatre. The role focuses on delivering exceptional customer service, managing public-facing inquiries, and serving as a collaborative bridge between the unit, centralized marketing, full‑time box office staff, and the ANCS/DASA business offices.

Embedded Support Coordination

Act as the unit liaison to the DASA and ANCS business offices, compiling financial documentation and supporting basic bookkeeping workflows.

Track expenditures and monitor the annual budget to assist the Director and the ANCS business officer with financial performance tracking.

Review, process, and route artist, vendor, and client contracts to ensure they reach the ANCS business officer and DASA Finance/legal teams.

Gather, research, and summarize program data to assist with the unit’s annual assessment reporting, grant tracking, marketing, and basic report preparation for leadership.

Support the unit with basic office management and hospitality administration, including internal communications, meeting note‑taking, and mailing workflows.

Departmental & Interdisciplinary Liaison

Act as the primary internal contact for the full‑time box office, relaying event information, season sales information, updates, and schedule adjustments.

Collaborate directly with the centralized arts marketing team by compiling and providing accurate programming information, event listings, and season updates.

Assist with the preparation of printed programs and support basic digital promotional efforts, including maintaining website listings, event calendars, and ordering/contracting with vendors.

Assist University Theatre Event Coordinator with the creation of public‑facing ticketing and materials to ensure a successful event.

Front of House (FOH) Prep & Training

Lead the recruitment cycle for part‑time front‑of‑house staff such as House Managers and Ushers in collaboration with Events Technical staff.

Design and maintain front‑of‑house manuals, training guides, and policy documents to ensure event‑day teams are prepared.

Foster a collaborative and service‑oriented culture by providing event staff with the tools and guidelines they need to create a welcoming environment for patrons and artists.

Public Relations & Customer Service

Serve as the primary, welcoming point of contact for University Theatre, answering inbound phone calls and public routing emails from patrons, students, and clients.

Respond to routine information requests and route complex or sensitive inquiries to the appropriate staff members.

Manage and route Americans with Disabilities Act (ADA) and general accommodation requests from patrons to internal staff.

Manage and coordinate internal special events such as opening night parties for student productions, open houses, and other internal events requiring food & beverage.

Additional Work / Responsibilities

Bachelor’s degree or an equivalent combination of training and experience.

Required Skills

Exceptional interpersonal skills with a friendly, customer‑oriented approach and the ability to deal tactfully with varied stakeholders, students, and external customers.

Excellent written and verbal communication skills.

Proficiency with Microsoft Office, Google Workspace, email communication platforms, and comfort working with basic databases and spreadsheets.

Strong organizational skills and the ability to compile data, track multiple projects, and summarize information clearly.

Familiarity with theatre, live event activities, or arts facility operations.

Preferred Experience, Skills, Training, Education

Experience working in arts administration, nonprofit environments, or creative industry support organizations.

Familiarity with event coordination workflows.

Familiarity with basic accounting and bookkeeping practices.

Independent yet collaborative working style—someone who possesses the initiative to keep tasks moving forward while maintaining alignment with organizational goals.

Familiarity with software systems such as EventBrite, Mazevo, Canvas, Adobe Suite.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

#J-18808-Ljbffr