Director, Customer Identity & Access Mgt

Director, Customer Identity & Access Management (CIAM)

Job Classification: Technology – Information Security.
Role Overview

Own the strategy and delivery of customer identity controls that protect customer experiences while enabling secure digital growth. Accountable for customer authentication, identity verification, phone verification, and orchestration, ensuring CIAM capabilities are resilient, measurable, and aligned to a tiered defense control architecture.
Typical Day

Partner with leadership to set direction for the CIAM Operations program and enhance information security processes across customer authentication, phone verification, identity verification, orchestration, and policy‑driven flows.
Collaborate with engineering, fraud, and other partners to design and implement tiered defense and control patterns that balance security, customer experience, and fraud prevention.
Contribute to the multi‑quarter program roadmap for CIAM platform evolution and control maturity.
Own key business partnerships and work with engineering on implementation approaches using ForgeRock, Ping, Prove, and Imperva WAF.
Establish operational excellence with cyber intelligence and fraud partners, monitoring, incident response readiness, post‑incident improvement, and measurable reliability/performance targets.
Develop and maintain policies, standards, and guidance for customer identity controls to meet risk and compliance expectations with clear evidence.
Provide leadership, coaching, and direction to project and operational teams; remove barriers and accelerate delivery outcomes.
Collaborate with architecture teams to ensure CIAM fits a horizontal architecture and integrates effectively across the enterprise.
Leverage Security Operations and tool/process knowledge to resolve complex technical, process, and people problems.
Support Post Incident Review processes related to identity and access management and recommend corrective actions.
Provide guidance and training to employees on identity and access management policies and procedures.
Skills & Expertise

Bachelor’s degree in Computer Science, Information Systems, or related field.
Significant experience leading customer identity programs and cross‑functional teams in a complex enterprise environment.
Experience in cybersecurity risk management with a focus on identity and access management, including solution design and program management across identity ecosystems.
Strong knowledge of identity and access management principles and best practices.
Experience developing and implementing identity and access management policies and procedures.
Proficiency with risk‑based identity controls, operational monitoring, and incident learnings.
Excellent communication and interpersonal skills.
Tooling experience with ForgeRock, Ping, Prove, and Imperva WAF.
Additional expertise in NIST and ISO 27000 Standards, Customer Identity and Access Management (CIAM).
Preferred: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA).
Benefits

Salary range: $147,100.00 – $220,700.00, with yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, paid time off, and various leave options. 401(k) plan with company match up to 4%. Company‑funded pension plan and wellness programs with up to $1,600 annual reimbursement for wellbeing items. Work/life resources covering parenting, housing, finances, mental health, and career development. Education benefit to support college or accredited certificate programs. Employee Stock Purchase Plan and discretionary annual incentive program based on performance.
Equal Employment Opportunity

Prudential Financial, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, gender expression, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

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