Audio Visual Event Specialist Job at AVI-SPL, Inc. in Blue Ash

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world‑class Customer Service experience.

WHO WE ARE
AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO
The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world‑class Customer Service experience.

Day‑To‑Day Responsibilities

Setup and support events in conference spaces, labs, auditorium, and training room environments

Setup/breakdown of conference spaces to meet the audio visual needs for the customers’ meetings and events

Provide meeting and event consultation to customers

Provide startup and dedicated support to meetings and events (onsite, virtual, and hybrid)

Act as a cross‑site technical resource for the team to ensure consistent AV service delivery by mentoring technicians, reinforcing AV standards, and helping resolve escalations during live meetings and events

Perform preventative maintenance tasks to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components

Install small or portable videoconference and non‑integrated AV hardware including cabling, computers, etc., not requiring penetration of facilities structures

Field installation of control programs (AMX / Crestron / Q‑Sys, etc.) – upload and download capability

Deliver field service support of control programs (AMX / Crestron / Q‑Sys, etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability

Perform support tasks in a timely, quality, and white‑glove conscious manner including but not limited to: meeting and event support, general break‑fix maintenance, video/audio recording support

Provide field service support of networked devices

Collaborate with internal/external teams in a professional manner that reflects the values of AVI‑SPL

Understand and adhere to local safety standards for all site duties

Provide job site documentation and end user training and as needed

Setup and troubleshoot various audio/video/presentation systems

Travel to various job sites as required

Occasional afterhours overtime and Saturday overtime for scheduled events

WHAT WE’RE LOOKING FOR
Must‑Haves

Ability to provide a white glove customer experience

Ability to effectively communicate with employees, customers and colleagues

Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors

Ability to manage small to medium projects

Ability to work and think independently and ensuring to meet deadlines

Intermediate computer knowledge

Knowledge of basic signal flow for audio, video and control

Valid Driver’s License and a Motor Vehicle Record that meets AVI‑SPL driving standard

Minimum of a High School Diploma or equivalent

Nice‑To‑Haves

Minimum of 3 - 5 years of audiovisual integration, support, and/or service experience

Formal education in Electronics, Technology, or related field

Following training certifications:

Microsoft Teams

Zoom

Q‑Sys

Lenovo Hub

Logitech Tap

AMX Intro to Networking for AV Professionals

AMX Programmer I

Crestron Professional Installation

Essentials of Crestron Programming Certification

Exton AV Associate Certification

InfoComm Quick Start to the Audio‑Visual Industry

InfoComm CTS General Certification

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Enjoyable and dynamic company culture

Training and professional development opportunities

MORE ABOUT US
AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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