Account Manager - Learning Services

Account Manager

As Account Manager, you will act as the primary point of contact for the client, ensuring services are delivered effectively, on time, and in line with agreed expectations.
You'll work closely with internal delivery, operations, and sales teams to ensure a seamless client experience, while also identifying opportunities to enhance and evolve the service offering.
Key Responsibilities
Build strong, trusted relationships with client stakeholders
Act as the main point of contact for day-to-day account activity
Lead regular service reviews and performance discussions
Manage and resolve any issues or escalations effectively
Service Delivery & Operations
Oversee the end-to-end delivery of learning services
Coordinate demand, solution design, and execution
Ensure services are delivered to a high standard and within agreed timelines
Maintain visibility of operational performance and outcomes
Financial & Commercial Oversight
Monitor account performance against budgets and forecasts
Support effective cost management and resource planning
Maintain awareness of account performance and commercial commitments
Collaboration & Coordination
Work closely with internal teams to ensure aligned delivery
Support resource planning and operational changes where needed
Contribute to a culture of accountability and continuous improvement
Continuous Improvement & Growth
Identify opportunities to improve service delivery and efficiency
Support account development alongside the wider sales team
Use data and insights to enhance performance and client outcomes
What Success Looks Like
Consistent, high-quality service delivery against agreed standards
Strong client relationships and high levels of satisfaction
Well-managed operations and clear communication across teams
Accurate financial oversight and delivery against expectations
Ongoing improvements in service quality and efficiency
What We're Looking For
Experience in account management, client services, or delivery-focused roles
Strong relationship-building and stakeholder management skills
Organised and proactive, with the ability to manage multiple priorities
Commercial awareness and confidence working with budgets and forecasts
Experience overseeing service delivery or project-based work
Strong communication and presentation skills
Desirable:
Experience within Managed Learning Services, L&D, or a similar environment
Exposure to global clients or international delivery models (NAM/LATAM)
Strong Excel and PowerPoint skills
What We Offer
Opportunity to work on a high-profile global account
Exposure to international stakeholders across North America and LATAM
A collaborative and supportive environment
The chance to play a key role in delivering impactful learning solutions
Career development within a global organisation
Why Join Us?
This role is ideal for an experienced Account Manager who enjoys building strong client relationships and delivering high-quality services, rather than pursuing a heavily sales-focused or target-driven role.
You'll play a visible role in ensuring client success while helping to shape and improve how we deliver learning solutions on a global scale.
GP Strategies is a global leader in talent transformation and learning solutions. We partner with leading organisations to design and deliver innovative, scalable learning programmes that drive business performance.
Job Identification 2600418
Job Category Sales and Marketing
Posting Date 06/18/2026, 11:56 AM
Job Schedule Full time
Locations 3155 West Big Beaver, Troy, MI, 48084, US (Remote)