Account Manager

AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

Summary of Role
Leads strategic partner onboarding, partner success initiatives, and high-impact account management to drive partner growth, revenue retention, product adoption, and long-term success.

The Account Manager serves as a seasoned contributor responsible for guiding partners through onboarding, campaign launches, migrations, and ongoing strategic success planning. This role partners closely with Operations, Product, Support and Partner Success teams to ensure partners realize value quickly, maximize campaign performance, and expand their adoption of AdCellerant solutions.

In addition to managing complex partner relationships, this role acts as a subject matter expert and mentor for team members, contributes to process improvement initiatives, and provides feedback that helps evolve partner-facing programs and experiences.

Responsibilities
Strategic Partner Onboarding & Engagement

Lead onboarding for new partners, including campaign migrations and cross-functional coordination

Guide partners through customized onboarding experiences focused on foundational digital knowledge, product adoption, and long-term success

Coordinate with Product, Operations, Support and Partner Success teams to align onboarding plans, goals, and success metrics

Support onboarding through virtual and in-market partner meetings as needed

Partner Success & Account Growth

Assist with campaign reporting calls, business reviews, and strategic check-ins with assigned partners

Deliver strategic recommendations and insights to improve campaign performance and partner outcomes

Guide campaign positioning, renewal planning, and growth opportunities in collaboration with Operations

Serve as an escalation point for complex partner concerns and coordinate resolution across internal teams

Build trusted advisor relationships that drive retention, satisfaction, and long-term partnership growth

Measure and track advertiser churn, revenue retention, and advertiser renewals

Product Adoption & Strategic Guidance

Educate partners on AdCellerant products, platform capabilities, process and best practices

Support the rollout of new products and solutions by training partners understand positioning and implementation strategies

Provide feedback to Product, Marketing, and Operations teams based on partner needs, challenges, and opportunities

Identify opportunities to increase product adoption and partner utilization

Support onboarding and development of new team members

Act as a resource and mentor for team members across pods

Contribute to consistency and operational excellence across the team

Process Improvement & Cross-Functional Leadership

Partner with Sales, Operations, Product, and Enablement teams to improve partner experiences and internal workflows

Contribute partner feedback and insights to help shape future processes and initiatives

Help document and refine onboarding and partner success workflows to improve consistency and scalability

Represent the voice of the partner in cross-functional discussions and planning sessions

Have the ability to cover the sales lead role in the pod during vacations or leaves

Requirements

2-3 years of experience in partner success, account management, onboarding, digital advertising, or related fields

Demonstrated success managing complex partner relationships and driving measurable business outcomes

Experience leading onboarding initiatives, migrations, or large-scale partner implementations

Strong understanding of digital advertising products, campaign strategy, and performance optimization

Excellent communication, presentation, and relationship management skills

Proven ability to influence stakeholders and collaborate across Sales, Operations, Product, and Customer Success teams

Experience mentoring team members and supporting organizational development

BA/BS degree or equivalent experience preferred

Willingness to travel up to 25% as needed

Strong understanding of digital advertising platforms and ecosystems, including but not limited to The Trade Desk, Google, and Meta.

Demonstrated commitment to fostering a culture of accountability, collaboration, and customer-centricity.

Location Information
Preferred to be located near our Denver, CO office, with hybrid work from home flexibility. Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Compensation
Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $75,000-$90,000. The base salary range is $55,000-60,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers.

Paid vacation, holidays, and sick days

401k retirement plan and company match contribution

Generous paid parental leave

Wellness Program

Work from home flexibility

Denver, CO headquarters available for hybrid work with in office perks

Other Requirements
Currently legally authorized to work in the United States on a full-time basis.

EEO Statement
AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

E-Verify Statement
AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.

Colorado Residents Redaction Notice
In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.

Application Deadline
July 30th or until the role is filled.

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