Overnight Assistant Program Manager

Summary
The Overnight Assistant Program Manager is responsible for direct oversight of the residential program assigned as primary work site, and any other residential program for unspecified periods. Responsibilities include maintaining a full program census, delivering restorative services per resident service plans, maintaining health and safety standards for office and program spaces, supervising staff performance, and facilitating program improvement. The manager also oversees program activities such as skills groups, recreation, and socialization events, along with other interventions.

Essential Duties and Responsibilities

Oversee all program operations.

Directly supervise program staff, conduct individual supervisory meetings, and provide in‑service training to ensure staff are properly trained.

Monitor compliance with all applicable safety and health code requirements and take immediate action to address high‑risk situations.

Work with residents to help them follow psychiatric and medical plans, approve individual service plans, integrate multidisciplinary services onsite, and facilitate or participate in case conferences.

Maintain case records per regulatory requirements, review records, sign off on documentation, and ensure timely completion of paperwork.

Monitor submission of progress notes daily, review quality of documentation, and ensure compliance with regulatory and billing standards; submit all internal reports on progress notes and billing.

Conduct internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations.

Maintain all program licenses, accreditations, and certifications.

Monitor compliance with the site’s quality assurance plan and report on the status of compliance efforts.

Investigate and address resident complaints and grievances.

Review incident reports and direct follow‑up.

Assist with writing staff memos and disciplinary action to promote a culture of accountability.

Prepare written correspondence and notifications on resident‑related issues.

Keep administrators and managers aware of significant events and issues within the program.

Maintain productive working relationships with provider groups and referral sources.

Collect, prepare, check, and submit all payroll materials within designated time frames.

Adhere to, and facilitate adherence of all staff to, CCCS and Department policies and procedures.

Enforce terms and conditions outlined in client agreements, leases, and lease riders.

Facilitate replenishment of program supplies and maintain inventory as needed.

Assist with maintenance related issues, including repairs, preventative maintenance, and work by outside vendors in the program office and where applicable, apartments.

Perform other duties consistent with the goals and objectives of the program as assigned by Administration.

Position Type and Expected Hours of Work
This is a full‑time position. Generally, works Tuesday through Saturday, 12:00 AM – 8:00 AM. Days, hours and work site may vary depending on program needs.

Salary
$67,000 – $70,000 annually

Working Conditions and Physical Demands
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Assess and work in varied environmental conditions.

Work with clients who require consistent and comprehensive support.

Remain stationary at a workstation, use a computer, and sit in meetings at least 65% of the time.

Walk site(s) to inspect the environment, stand in place, and bend and lift small items approximately 35% of the time.

Qualifications
Education and/or experience required:

Bachelor’s Degree in a mental health discipline preferred.

Computer literate with basic knowledge of Microsoft Office and Excel spreadsheets.

Four years of experience working with the mental health and/or substance use population required.

Skills, Licenses, and/or competencies required:

Excellent judgment.

Excellent clinical assessment skills.

Excellent oral and written communication skills.

Excellent organizational, time‑management and planning skills.

Excellent knowledge of social service delivery systems and local resources.

Ability to lead.

Ability to problem‑solve.

Ability to think critically.

Ability to work proactively.

Ability to think strategically.

Ability to work independently.

Ability to engage and relate to residents.

Ability to maintain professional boundaries.

Ability to manage and minimize agency risk.

Ability to appropriately assess and respond to crises.

Ability to demonstrate flexibility, creativity, and initiative.

Ability to appropriately assess and respond to systems issues.

Ability to handle multiple tasks and shift between responsibilities.

Ability to teach, train, and supervise others.

Ability to work effectively with others and demonstrate conflict‑resolution skills.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

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