India. - Accounts Receivable Executive

Who we are?
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Contract type
Permanent

Location
Chennai (Guindy)

Main Purpose of Job
This position is responsible for managing credit collections for Global region by handling accounts receivable, handling collections and maintain data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues.

Duties and Responsibilities

Collect customer payments in accordance with payment due dates

Reviews and prioritizes open accounts for collection efforts

Role of mentor and back up for the associates in charge of and bringing them up the learning curve

Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment

Making outbound collection calls in a professional manner while keeping and improving customer relations.

Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.

Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc.

Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.

When necessary, escalate collection problems to Management and/or Sales Team to assist in collection/resolution process

Approve and authorize release of orders according to credit line and payment history within established guidelines.

Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team.

Work on special projects, e.g., account clean up, as needed

Identify issues attributing to account delinquency and discuss them with management.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements

Process Payments & Refunds as applicable

Resolve billing and customer credit issues

Update account status records and collections effort

Report on collection activity and accounts receivable status

Mail correspondence to customers to encourage payment of delinquent accounts

Knowledge, Skills and Abilities (Essential)

Articulate with good communication and presentation skills

Proficiency in Mandarin (both verbal and written) is compulsory for this position.

Strong analytical capabilities

Microsoft excels proficient

Good inter‑personal skills and with a hand on approach

Ability to work independently without much supervision

Resilient, pragmatic and hardworking

Structured thinker, good on both strategy and detail

Can be rapidly effective in a matrix structure

Demonstrated the ability to balance multiple changing priorities in a highly dynamic environment

Educational and professional qualification

Graduates or Postgraduates in the field of Finance or Commerce

Other requirements
Experience in Shipping/Logistics would be an added advantage

Benefits
In return, we will offer you:

A retirement savings plan

Life assurance

Holiday starting at 22 days

HealthcareCompetitive salary

Employee Assistance Programmed

Career development and progression opportunities

Values Award celebration events

Team building days

Appointment and Eligibility
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Equal Employment Opportunity
Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

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