Sales Account Manager

Sales Account Manager (SAM)
Sales Team | Driving Growth Through Relationships

Build Relationships. Drive Growth. Make an Impact.
At Gateway, our success is built on strong partnerships with veterinary clinics and the communities they serve. We believe that exceptional service, trust, and long‑term relationships are the foundation of sustainable growth.

We are looking for a motivated and relationship‑driven Sales Account Manager (SAM) to join our sales team. Reporting to the Regional Sales Manager, this role plays a critical part in expanding our presence within the veterinary community by developing new business while strengthening relationships with existing customers.

If you are passionate about relationship‑based sales, thrive in a fast‑paced environment, and enjoy helping customers find solutions that meet their needs, this role offers an exciting opportunity to grow your career while contributing to meaningful work.

What You’ll Do
As a Sales Account Manager, you will be responsible for driving revenue growth within your assigned territory through strategic account management, proactive sales activities, and exceptional customer service.

Sales & Business Development
Meet or exceed company‑defined sales activity requirements

Achieve or surpass revenue and customer retention targets

Meet or exceed Book of Business growth goals for your territory

Actively prospect and secure new business opportunities within the territory

Promote and sell all Gateway services and affiliated offerings

Utilize Customer Relationship Management (CRM) tools to track customer interactions and manage sales activities

Conduct regular outbound outreach calls to prospective and existing customers

Maintain a strong presence in the market through frequent client visits

Collaborate with sales and operations teams to develop effective sales strategies

Account Management
Develop and maintain strong, long‑term customer relationships through ethical and professional engagement

Identify accounts where revenue may be declining and implement retention strategies

Conduct regular strategic account reviews with assigned customers

Ensure timely resolution and follow‑up on account issues, particularly for Key Accounts

Organize sales activities and use geocoding tools to maximize efficiency in the field

Market Analysis & Reporting
Develop an annual sales and marketing plan to achieve territory goals

Monitor and anticipate competitor activity to position Gateway as the preferred partner

Complete weekly, quarterly, and ad hoc reports on sales activities and performance

Customer Service & Partnership
Work closely with veterinary clinics to understand their unique operational needs

Provide tailored solutions that align with clinic requirements and goals

Respond quickly and professionally to customer inquiries and concerns

Coordinate with Operations teams to address service issues and ensure customer satisfaction

What You Bring
Education & Experience
Previous experience working with veterinary clinics or within the veterinary industry

3+ years of account management or related in‑hospital experience

Demonstrated understanding of account management principles

Post‑secondary education in business, sales, or marketing strongly preferred

Proficiency with Microsoft Office Suite and internet‑based tools

Experience working toward Key Performance Indicators (KPIs)

Valid driver’s license, clean driving record, and access to a vehicle

Skills & Strengths
Communication
Excellent verbal communication and presentation skills

Comfortable discussing complex topics with veterinary professionals in both one‑on‑one and group settings

Strong written communication skills for reports, emails, and documentation

Active listening skills to understand customer needs and tailor solutions

Motivation & Work Ethic
Self‑starter with strong initiative and drive

High energy, resilience, and determination to achieve sales objectives

Strong sense of urgency and accountability

Positive attitude and commitment to continuous improvement

Excellent organizational and time management skills

Interpersonal Skills
Collaborative team player who supports colleagues and partners

Empathetic, reliable, and professional in customer interactions

Persuasive with strong judgment and decision‑making abilities

Creative and decisive in problem‑solving situations

Working Conditions
Ability to drive for business travel within the assigned territory

Ability to sit for extended periods while working on a computer

Ability to walk for extended periods during client visits

Regular phone communication with customers and colleagues

Up to 50% overnight travel may be required

Occasional exposure to elevated noise or heat levels when visiting care centers

Ability to lift or move up to 50 lbs when necessary

Occasional weekend work to meet deadlines or attend industry events

Why Join Gateway
As a Sales Account Manager, you’ll have the opportunity to build meaningful partnerships with veterinary clinics while helping grow a business dedicated to serving pet families with compassion and professionalism. You will work within a supportive sales team, contribute to strategic growth initiatives, and play a key role in expanding Gateway’s presence in the industry.

If you are a driven sales professional who enjoys building relationships, solving customer challenges, and delivering measurable results, we invite you to apply.

Join Gateway and help strengthen the partnerships that support the veterinary community and the families they care for.

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