Client Services Manager

Client Services Manager
Corpay is currently looking to hire a Client Services Manager within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage productivity, professionalism and the overall development of clients as assigned as a part of their book of business. The Client Services Manager will help ensure that all teams within Corpay are working for the benefit of Corpay, its employees, and its customers. In addition, the Client Services Manager will participate in a variety of projects, work groups and events based on department and company needs. The role will include negotiating renewals and contract ownership for small to mid-sized clients. You will report directly to the Senior Operations Manager and regularly collaborate with other teams and departments.

As a Client Services Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Wichita, KS

Company-issued equipment

Formal, hands‑on training

The responsibilities of the role will include:

Maintaining and developing relationships between Account Managers and Clients, which includes:

Productivity and status reports for clients

Managing and interacting with assigned Account Managers in their responsibilities to hold a full knowledge base on their individual clients

Meeting all Renewal Requirements within the assigned book of business

Ensuring that all escalated client issues are addressed and resolved in a timely manner

Promoting accuracy in all client activity, along with a superior level of service

Reviewing and monitoring all client activities related to ensure that service levels are consistent, promote synergies and work towards product enhancement for all lines of business

Monitoring and tracking the profitability of accounts; ensure that all Corpay metrics are being met

Monitoring and tracking the production of accounts; this includes but is not limited to, total room nights, revenue, income, income per block, income per reservation, decline %, etc

Scheduling Client Quarterly reviews in conjunction with the Account Manager

Promoting all new product solutions to assigned book of business

Recapping productivity of all assigned accounts and monitor trends for reports

Participating and/or coordinating of projects, workgroups and events

Responsible for all other duties assigned as needed

Qualifications & Skills:

Bachelor's Degree in Business Administration, or related discipline (preferred)

3+ years of hands‑on operational experience at Corpay Lodging or 3-5 years previous account management or supervisor experience

Demonstrated commitment to high professional ethical standards and a diverse workplace

Critical thinker with ability to address business issues keeping the entire business in focus

Subject matter expert for all policies and procedures within CLS

Proven strong interpersonal, communication, and presentation skills

Notable successes in collaborating to achieve winning outcomes

Proficiency in Microsoft Excel, Word, PowerPoint, Project and Outlook

Solid people management skills in goal setting, delegating and coaching

Benefits & Perks:

Medical, Dental & Vision benefits available the 1 st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

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