Inside Sales Coordinator

Inside Sales Coordinator

Pay: $20 - $25 per hour, based on experience.
Hours: 8am-5pm, Mon-Fri
Location: 10759 Hampshire Ave S. Bloomington, MN 55438

Position Overview:

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Responsibilities:

Administrative Sales Support:

* Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
* Manage the commercial CRM (Customer Relationship Management) system by:

* Assign sales leads
* Set up new users and train new Commercial Account Managers

* Maintain retail referral program:

* Oversee distribution of leads
* Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes

* Coordinate lead generation for CAMs:

* Assist in scheduling appointments
* Manage all lead generation systems; qualify and distribute warm leads to sales team
* Hit assigned monthly targets for new lead generation
* Find and qualify new opportunities. Introduce the company and solutions to the customer and warm the relationship and opportunity to pass to outside sales

Operational Support:

* Facilitate the steps through delivery of items are finalized.

* Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
* Communicate ETAs, shipping updates, delivery timelines, and site readiness
* Own the communication between the customer, operations, sales, and installation
* Manage unforeseen delays and site readiness issues and communicate to all necessary parties

* Service coordination and management:

* Oversee all open service needs for the assigned sales team
* Provide communication and coordination with the service team and 3rd party to achieve resolution
* Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process
* Own the process from identification of issue through resolution with communication to all parties

* Accounts Receivable (AR) Management:

* Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document
* Proactively contact the customer for updates on payment status and collecting payments as needed
* Provide W9, COIs, invoices, etc. as needed to assist with swift payment

* Performs other duties as assigned

Requirements:

Education:

* High school degree or equivalent required
* Additional training in administration, business or other related courses is preferred

Experience:

* Previous administrative experience and/or background is required

Other Requirements:

* Basic working experience with Microsoft Office programs including Word and Outlook
* Experience working with adobe and/or other publishing software
* Strong organizational skills
* Must be punctual and reliable

Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

* Health & Dental Insurance
* Company paid Life Insurance
* 401(k)
* Paid Time Off benefits
* Product discounts
* Wellness programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.