We’re looking for a detail-oriented and customer-focused Account Manager / Order Administrator to join our team. This role is all about supporting customers and keeping orders moving smoothly from forecast to delivery. If you enjoy working cross-functionally, staying organized, and being the go-to person for customers, this could be a great fit.
Important: This is not a sales role—this position is 100% customer support with a strong “customer-first” mindset.
What You’ll Be Doing
Order Management & Forecasting
- Manage monthly customer forecasts using Excel and update data in QAD (ERP system)
- Communicate forecast changes to internal teams and ensure everyone is aligned
- Enter and manage purchase orders, ensuring accuracy in pricing, revisions, and delivery dates
- Cross-check purchase orders against forecasts and flag any discrepancies early
- Support revenue planning and maintain strong communication with customers
Customer & Production Support
- Participate in weekly internal production meetings to track output and identify potential risks
- Communicate delays, changes, or issues to customers in a timely and professional way
- Attend regular customer meetings focused on production updates and quality discussions
- Provide updates on inventory levels and production status to internal teams
Reporting & Coordination
- Maintain and update reports such as open orders and shipment estimates
- Coordinate artwork changes and ensure alignment across departments
- Assist with resolving invoicing and finance-related issues
- Prepare and distribute weekly production and project updates
- Create PowerPoint presentations for both internal and customer-facing meetings
What We’re Looking For
- 2+ years of experience in a customer-facing role (customer service, account management, or similar)
- Experience working with ERP/MRP systems (QAD experience is a plus, but not required)
- Strong understanding of the order fulfillment or supply chain process
- Advanced skills in Microsoft Excel and PowerPoint
- Excellent written communication skills and ability to manage demanding customers professionally
- Comfortable working with and communicating across all levels of an organization
- Highly detail-oriented with the ability to juggle multiple priorities in a fast-paced environment
Why This Role?
This role sits at the center of operations, working closely with leadership across Operations, Logistics, Quality, and Accounting. It’s a great opportunity for someone who enjoys being a key point of contact, solving problems, and keeping things running smoothly for both customers and internal teams.