Executive Director of Creative Technology & Experience – Private Bank
This role unites creative direction, experiential design, and emerging technology to evolve creative expression across the full client lifecycle for ultra‑high‑net‑worth clients. The leader will leverage generative AI, automation, and modular content systems to scale personalization and improve efficiency across design, photography, video, and interactive media while remaining aligned to the broader JPMorgan Chase brand.
Job Responsibilities
- Lead internal and external creative teams across design, print production, photography, video, and digitally enabled experiences, end to end from concept to deployment.
- Own the visual identity and dynamic brand expression across prospect and client touchpoints, ensuring consistency with JPMorgan Chase standards.
- Integrate creative into AI‑powered, omnichannel marketing ecosystems in partnership with MarTech, data, and privacy teams to deliver cohesive, technology‑enabled storytelling.
- Advance creative technology adoption, including generative AI, automation, and modular systems, to drive reuse and scale.
- Manage external agencies, production partners, and innovation‑focused vendors to expand capabilities and speed.
- Partner across lines of business and corporate functions to ensure global brand alignment and connectivity.
- Define and evolve a best‑in‑class visual and experiential identity aligned to UHNW expectations and JPMorgan Chase brand standards.
- Develop differentiated concepts that translate across physical, digital, and interactive environments with coherence and quality.
- Establish design systems and governance that ensure consistency while enabling localized flexibility and personalization.
- Embed generative AI, automation, and emerging technologies into creative workflows and asset pipelines.
- Build modular content systems and component libraries that enable rapid scaling, localization, and reuse.
Required Qualifications, Capabilities, and Skills
- 12+ years in senior creative leadership roles within financial services, luxury, or premium consumer brands.
- Proven track record and strong aptitude for integrating creative and technology to deliver modern, personalized marketing experiences.
- Portfolio demonstrating excellence across design, digital, photography, video, and interactive experiences.
- Experience operating in complex, matrixed organizations with global stakeholders.
- Fluency in generative AI, content automation, and scalable design systems.
- Deep expertise in visual direction, production, and experiential design.
- Established network of agencies, production partners, and innovation‑focused vendors.
- Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, Adobe Experience Manager.
- Microsoft PowerPoint (advanced templating and systems).
- Enterprise‑approved generative AI tools (e.g., Gemini, Typeface, Writer, HeyGen), plus print production and pre‑press workflows.
Benefits & Compensation
Competitive total rewards package including base salary, commission‑based pay, discretionary incentive compensation, comprehensive health care coverage, on‑site wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Equal Opportunity Employer
JPMorgan Chase & Co. is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and mental health or physical disability needs.
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