Customer Experience Specialist

Customer Experience Specialist
Company:

TDL Staffing

Location:

Fairbanks, AK

Schedule:

Part-time or Full-time available

Pay:

$23–$25 per hour, depending on experience

Benefits:

Generous benefits package offered

We are seeking an outgoing, friendly Customer Care Specialist to join our team. In this role, you will serve as a primary point of contact for customers, handling inquiries, processing payments, and ensuring a high level of service in a fast-paced environment. The ideal candidate is organized, tech‑savvy, and excels at resolving customer concerns while maintaining professionalism and compliance with company policies.

We hope to find someone who takes pride in delivering exceptional customer service, enjoys helping others, and can thrive in a busy office environment.

Key Responsibilities

Respond to incoming calls and assist walk‑in customers with billing inquiries, concerns, complaints, and rate‑related questions

Process daily payments including EFT, ACH, credit cards, and other forms of payment; reconcile transactions with accounting and bank records

Generate customer communications using established templates and procedures

Manage property changeover accounts for existing services

Schedule and coordinate meter maintenance appointments

Perform daily cash management tasks, including preparing bank deposits and processing receipts, invoices, and payments

Handle NSF (non‑sufficient funds) checks and problem payments

Maintain organized filing systems and electronic records databases

Learn and adhere to RCA‑approved tariffs and applicable regulations

Collaborate with team members and perform additional duties as assigned

Preferred Skills & Qualifications

Strong commitment to providing excellent customer service to a diverse customer base

Proven ability to resolve difficult customer situations professionally and effectively

Ability to work in a high‑volume, fast‑paced environment while maintaining accuracy and a positive attitude

Strong organizational and record‑keeping skills with strict adherence to confidentiality policies

Proficiency in Microsoft Office (Word, Excel, Outlook) and standard office equipment

Ability to multitask, prioritize workload, and work collaboratively

Experience with cloud‑based ERP systems (Oracle preferred)

Strong overall computer skills

Experience Requirements

Minimum of 3 years of customer service experience

TDL Staffing is an Equal Opportunity Employer (EOE).

#J-18808-Ljbffr