Account Specialist I

SUMMARY
Oversees all activities related to building and managing strong relationships with key direct and buyback accounts. You will work with internal and external partners to increase sales and profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Network with key clients and key suppliers to identify and address specific needs

Conduct weekly, monthly, and/or quarterly meetings with key customers and/or suppliers to drive process improvement

Serve as a point of escalation for key Direct and Buyback Accounts, internally and externally

Develop and maintain relationships with customers to ensure long‑term success

Act as liaison between customers and internal teams ensuring client requirements are met

Handle all calls and cases for assigned key customers

Ensure brand consistency

Maintain high customer satisfaction ratings, according to company standards

Stay up to date with internal and external developments and suggest ways to increase sales

Work with procurement and forecasting teams to ensure stocking levels are accurate

Manage the process from order to cash for assigned customer

Review open order report for assigned locations

Coordinate with inventory, dispatch, operations and billing on orders that require attention

Work with sales for assistance on approved task list

Work emergency line during assigned time

COMPETENCY

Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.

Interpersonal – focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

Oral Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.

Business Acumen – understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Diversity – shows respect and sensitivity for cultural differences.

Ethics – treats people with respect; keeps commitments; inspires trust of others.

Attendance/Punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability – follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Planning/Organizing – prioritizes and plans work activities; uses time efficiently.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE
​Bachelor’s degree (B.A.) from a four‑year college or university with 3–5 years related experience and/or training or an equivalent combination of education and experience.

LANGUAGE ABILITY
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, and customers.

MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS
Knowledge of Word, Excel, and PowerPoint, and experience working in an enterprise‑wide system.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear, and use hands to finger, handle, or feel. The employee is frequently required to sit. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

EEO Statement: Equal Employment Opportunity.

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