Senior Content Analyst

This is a rare, high-impact position at the intersection of cutting-edge AI technology and complex government regulation. You'll serve as the organization's primary subject matter expert—bringing order, governance, and strategic control to AI implementation in one of the most heavily regulated environments in Fortune 500 government contracting. Unlike generic content or marketing roles, you'll architect backend frameworks, taxonomies, compliance guardrails, and quality assurance protocols that allow emerging AI to work safely and effectively in a bureaucratic, compliance-heavy environment. You're the bridge that brings control back to risk-averse clients who fear losing control to automation.

Please note that you must be located in Chicago to be considered for this role. Remote work is not applicable.

Responsibilities

Serve as the go-to subject matter expert across all content and AI-related project work streams

Establish and maintain content governance frameworks, taxonomies, metadata standards, and business rules

Define guardrails, safety protocols, and compliance requirements for AI/LLM use in a heavily regulated government environment

Inventory, audit, and assess existing content and digital assets; implement automated processes for content discovery

Develop content standards, quality controls, and compliance policies

Flag content that bypasses proper review processes and coordinate corrections

Collaborate cross-functionally with UX, Creative, SEO, and Content teams across multiple concurrent projects

Monitor AI performance and content quality metrics; implement corrective actions

Translate complex regulatory and business requirements into clear content guidelines and operational frameworks

Work closely with the Director of Content on tactical oversight and strategic initiatives

Qualifications

7+ years in content management strategy, content operations, technical content architecture, or content analysis

3+ years with AI/GenAI experience, specifically in heavily regulated industries (government, financial services, healthcare)

Proven experience with content governance, quality assurance, and compliance

Proficiency in Microsoft Excel, CMS platforms, and understanding of taxonomy & metadata

Technical content strategy background (NOT copywriting or editorial calendar experience)

Meticulous attention to detail, intellectual curiosity, and the initiative to discover insights independently

Ability to translate complex requirements into clear guidelines and documentation

Comfort navigating complex, bureaucratic, and highly regulated environments

Level 2 Security Clearance required. Only U.S. citizens or permanent residents (Green Card holders) eligible.

Must be based in Chicago and work in-office at least 3 days per week.

Preferred

Airtable, Figma, CMS auditing experience

SEO knowledge

AI implementation in regulated industries

Benefits

Global maternity and parental leave

Competitive benefits packages

Vacation, Flex days, and sick days

Access to online services for families and new parents

Summer Fridays (off at 3:00 PM local time every Friday)

12 Affinity Groups

Internal learning and development programs

Enterprise-wide employee discounts

Critical Mass is an equal opportunity employer.

#J-18808-Ljbffr