Executive Director, Customer Experience Strategy

JPMorgan Chase is seeking an Executive Director for Customer and Client Experience Strategy in Plano, Texas. This role involves leading a team responsible for enhancing customer experiences across various journeys including acquisition, onboarding, and servicing.
Your leadership will focus on building a vision for customer engagement, analyzing feedback, and defining measurable improvements. The ideal candidate will have over 10 years of experience in consumer and commercial businesses and demonstrate exceptional communication and analytical skills.

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