Director, Sales Service Delivery

Job Description - Director, Sales Service Delivery (04BQA)

Director of Sales Operations – Athens Greece (Relocation needed)

TTEC is currently seeking a Director of Sales Operations to join our delivery team in Athens, Greece. This is a strategically important role that will be responsible scaling the operation through performance, innovation, people and thought leadership. The successful candidate will be comfortable in building an executable strategic vision in partnership with our blue‑chip client in a matrixed organization. We are able to provide relocation assistance for the right candidate, if they hold an EU passport.

What you’ll be doing:
The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Athens Greece for a global technology client. You will lead and develop high‑performing teams in diverse EMEA markets, driving a vibrant sales culture and top‑and‑bottom line performance as a P&L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long‑term strategic objectives.

You will provide business critical insights using analytics, ensuring a cross‑functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. This role has a hyper focus on aligning the highest‑level company priorities with effective day‑to‑day operations, and helps evolve early stage ideas into future‑growth initiatives.

As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data‑driven plans to deliver scale and innovation.

Your Responsibilities:

Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials

Manage day‑to‑day operations and deliverables

Improve the key success metrics

Develop a strong operating model to ensure rigor behind the below accountabilities:

Revenue Forecasting accuracy

Revenue and margin goals

Client, customer, and Employee satisfaction scores

Indirect below operational model

Partner with the client on communication and changes and ensure that messaging reaches all employees.

Develop sales teams and leaders

Have a One TTEC mindset – bring all support teams together to ensure alignment implementation of the site strategy

The skills you’ll need:

An ability to lead and partner successfully with teams, management and client

An ability and a system to deliver multiple, complex, on‑going tasks and projects

A high level of integrity, judgment and follow through

A strong track‑record in coaching, people, and leadership skills

An ability to execute and maintain best in class Sales methodology practices

Strong attention to detail

Data driven decision making skills

Strong analytical, verbal and written communications skills

Technology acumen and reporting

An ability to drive innovation to accelerate business growth

A solution orientated approach to problem solving

Qualifications
Minimum Qualifications:

Strong experience in sales operations management (inbound or outbound sales) ideally within a call center or BPO company

People management experience with proven record of success

Experience in building executive relationships with internal and external stakeholders

What We Offer:

Competitive Salary

Variable incentive bonus plan

Tuition reimbursement

Global career mobility

Employee recognition programs

Professional development

State of the art technology which allows for seamless global connectivity

Rich wellness program and health incentives

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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