Senior Account Specialist - Budget Blinds

Sr Account Specialist – Budget Blinds
We are North America's premier window covering company, and we are committed to creating the Best Experience for our associates, consumers, end users, business partners, and communities. Join our team of passionate self‑starters who seek to create Best Experiences for all.

Dealer Customer Care Team
The Dealer Customer Care team plays a foundational role in our company, supporting dealer success through high‑level service and tackling challenging situations. The team works with Concierge Services, Field Sales, and Customer Service to advance the business.

Mission
Responsible for supporting the Best Experience philosophy by building and maintaining positive business relationships with independent dealers. Encompasses customer support, training, mentoring, high‑level presentations, and more.

Objectives

Provides all aspects of customer service to key accounts (problem resolution, follow‑through, shipment expediting, public relations, training).

Provides ongoing account‑specific training on policies and programs.

Daily communication (verbal and written) with internal and external customers, including senior management, buyers, and directors.

Works cross‑functionally to support and communicate account‑specific needs regarding the NPS process.

Gains feedback from account managers to recommend program or policy changes.

Defines or interprets customer programs and policies to satisfy customers and the company.

Anticipates and responds to customer needs by proactively identifying potential problems and working with cross‑functional departments.

Communicates management issues affecting service quality and recommends solutions.

Requirements
What we’re looking for:

High school diploma required.

Customer service experience preferred.

Technical aptitude with web conferencing, PowerPoint, and Excel.

Ability to communicate effectively in person, over the phone, and in writing.

Proficiency in Microsoft Office.

Company Culture

Core value: We do the right thing, always.

Seven cultural behaviors:

Empowerment – We trust our people.

Ownership – We take 100% responsibility for our role, actions, and results.

Leadership – We lead by example and speak directly with respect.

One Team – We are One Springs Team.

Customer first – We consider our customers’ needs before every decision.

Continuous innovation – We are constantly learning, innovating, and improving.

Speed – We define priorities and operate with urgency and agility.

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