Community Relations Coordinator

Position Overview

A professional services organization is seeking a Community Relations Specialist / Coordinator for a newly created front-office role. This position serves as the primary point of contact for residents, vendors, and visitors while acting as an internal gatekeeper to ensure inquiries are routed appropriately and do not escalate unnecessarily.

This role requires someone who is highly organized, detail-oriented, tech-savvy, and comfortable managing a high volume of communication. The ability to quickly learn and accurately reference community-specific rules and guidelines is critical, as each property operates differently.

Key Responsibilities

Serve as the first point of contact for residents, vendors, delivery personnel, and visitors

Greet walk-in visitors and manage front office activity

Answer and screen incoming phone calls (approximately 60 per day) and route appropriately

Manage a shared email inbox, triaging messages to the correct internal teams

Act as a buffer to minimize disruptions and prevent unnecessary escalations

Learn, organize, and reference governing documents and community rules

Draft clear, accurate written responses using community-specific documentation

Edit and manage PDF documents using Adobe Pro

Maintain well-organized digital and physical records

Required Skills & Qualifications

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Proficiency with Outlook, Adobe Pro, and general computer functions (URLs, file management, PDF editing)

Strong customer service experience in a professional office setting (non-retail preferred)

Ability to remain calm and professional when handling sensitive or challenging interactions

Critical thinking and problem-solving abilities

Commitment to job stability (minimum one year preferred)

Work Environment & Culture

100% onsite role in the Denver metro area (office relocation within the area planned)

Collaborative, low-micromanagement environment built on trust and accountability

Emphasis on problem-solving and fairness in resident interactions

Designated in-office collaboration day with team-provided lunch

Flexible scheduling for medical appointments; no strict lunch or break tracking

Office tools and supplies are tailored to employee needs

Compensation & Benefits

$24-$26/hour

Paid holidays including major federal holidays and additional designated office closures

PTO eligibility begins after approximately one year, with accrual increasing over time and annual payout for unused time (subject to company policy)

Retirement plan with employer match available immediately

Role may transition to salaried in the future

Medical benefits are not currently offered

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.