Locations: Charlotte
Job Overview
The Director, CCH will lead and direct Market Unit sales activities for new and existing outlets or convert potential prospects to meet or exceed targeted goals in Volume, Revenue, and DNGSP. This role will drive leadership performance for frontline teammates to achieve our business plan, provide best‑in‑class customer support, and work closely with the Senior Director TCOS, MU Sales, and Operations Teams.
Duties & Responsibilities
- Coaches, teaches, and trains Sales Managers to successfully deliver business results.
- Directs, leads, and motivates a team to deliver results by communicating company goals and deadlines; engages and develops teammates through effective performance management, coaching, and training; implements continuous improvement methods while maintaining customer focus and embodies company purpose and values to inspire servant leadership.
- Provides honest assessments of team members for effectiveness and development, and resources for learning to create strategic developmental plans necessary to support continuous improvement and career growth opportunities.
- Makes primary decisions on staffing, resource allocation, and headcount optimization; resolves employee‑related issues and concerns, working closely with the Senior Director and HR/ER Business Partners.
- Leads cross‑functional collaboration by partnering with other functional departments to ensure shared expectations are met and exceeded.
- Drives leader activities to meet and exceed goals for Volume, Revenue, and Dead Net Gross Selling Profit; executes against CCH targets for Sales and Marketing initiatives/incentives; coordinates, plans, and executes sales and support strategies with MU Sales and Operations; National Accounts; Marketing and Commercialization, and TCOS CCH Leadership.
- Identifies, creates, and implements initiatives, projects, and capabilities that enhance Customer Engagement and leader/teammate effectiveness related to sales, support; promotes overall business growth and drives successful myCoke adoption (where applicable).
- Represents CCH on various cross‑functional projects.
- Implements continuous improvement methods while maintaining customer focus, and embodies company purpose and values to inspire servant leadership.
Knowledge, Skills, & Abilities
- 7 years progressive management experience in soft drink, beverage industry or related industry (strongly preferred).
- Proven customer management ability (strongly preferred).
- Sales management skills.
- Minimum 2 years experience leading leaders, managing and/or training; proven ability to coach, teach, train, and develop leaders.
- Advanced ability to influence others at all levels, including C‑suite members, and to deliver against complex, competing priorities with time‑sensitive and critical deadlines.
- Excellent written and oral communication skills and attention to detail; transparent communication when making critical decisions that impact employees, contact center, customers, and business partners.
- Ability to admit errors, recommend resolutions, and foster the same environment for direct reports and teammates alike.
- Advanced experience with MS Office 365, specifically Word, Excel, and PowerPoint.
- Demonstrated exposure to managing, overseeing, or supporting business improvement or related projects.
- Driven toward delivering results; goal‑oriented, with a mindset for continuous improvement; to inspire and develop others through a creative and innovative thought process.
- Ability to work a flexible schedule as needed.
Minimum Qualifications
- Associate’s degree or up to 3 years of college or technical school.
Preferred Qualifications
- Bachelor’s degree (4 years) in Business, Business Management, Communications, or Finance.
- Knowledge acquired through 3 to up to 5 years of work experience.
Work Environment
- Office environment.
- Minimum 25%-40% travel requirements.
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
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