Gartner’s Global Business Sales (GBS) Strategy and Operations team strives to help every GBS sales team maximize the market opportunity available to them. We provide critical support to the sales teams to enable the business to achieve double digit growth.
About this role
The broader team seeks to:
- Develop and execute programs in support of our key priorities; partner across the NCVI wheel to ensure all functions are aligned with and supporting the GBS teams
- Provide analytics and data that enables leaders to manage and grow their businesses and drive overall productivity improvements
- Accelerate growth and retention of our largest accounts
- Drive key pipeline and retention activities for BDs and AEs; build the GBS salesforce of the future
The Sales Operations Sr Director is a key member of the team contributing to the development, execution and management of programs and partnering across a broad range of internal stakeholders and partners.
What you'll do
- Lead initiatives and identify opportunities to increase and accelerate growth and retention of the GBS business.
- Drive execution with Sales teams by using proven sales practices (the "HOW" to do it).
- Collaborate across Sales Technology, GBS Communications, Sales L&D, Marketing, Product, Research and Advisory, to bring these solutions to our sales teams in a coordinated way.
- Work closely with Continental Ops, Sales Leaders and Service/Delivery teams to drive execution of these solutions and programs as well as monitor to determine ongoing effectiveness.
- As needed, lead the production and delivery of operational and planning presentations to senior business leaders to effectively link identified best practices with business strategy (quarterly GBS Ops reviews, monthly GLT discussions).
- Cultivate strong and mutually respectful relationships across the organization and partner with GBS' leadership to solve problems and identify business improvement opportunities.
- Provide guidance regional management teams to ensure operational consistency and share best practices in driving growth, retention, and GBS upgrades to new products.
- Support Long Range Plan (LRP) and related pilots’ execution on an as‑needed basis.
- Operate as an extension of GBS sales to represent the nuanced needs of our portfolio business.
What you'll need
- Strong relationship‑building skills: Able to effectively partner with multiple teams and leaders to influence in a matrixed environment.
- Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact‑based analytics.
- Excellent written and verbal communication skills; ability to create and deliver effective presentations and updates for use by multiple levels of staff, up to and including the executive level.
- Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.
- Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues.
- Curiosity: Interest in understanding complex problems to identify underlying drivers and surface interesting new approaches that can scale.
- Ability to identify opportunities to simplify the seller experience by contextualizing key messages and connecting dots on common themes across NCVI partnerships.
- Proficient with Excel and PowerPoint.
- 12+ years of professional experience in a role or roles requiring the aforementioned skills.
What you will get
- Competitive salary, generous paid time off policy, charity match program Medical, Dental & Vision Plans, Parental Leave, Employee Assistance
- Collaborative, team‑oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 136,000 USD – 189,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401(k) match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964‑0096 or by sending an email to
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