Account Director

About Bold Orange
Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

Position Summary
Bold Orange is seeking a driven, strategic, and digital‑first Director, Client Strategy & Services to serve as a senior client leader and trusted advisor. This role is focused on shaping and leading holistic marketing strategies, with a strong emphasis on marketing automation and connected Customer Experiences (CX).

As a member of the CSS team, you can expect to understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver “And Then Some” to drive meaningful results for our clients. You will guide clients in defining and evolving their marketing automation capabilities—particularly within platforms such as Salesforce Marketing Cloud—ensuring strategies are scalable, data‑driven, and aligned to business objectives.

While this is not a hands‑on execution role, the ideal candidate brings a deep understanding of how marketing automation platforms work, enabling them to confidently advise clients, shape roadmaps, and partner with delivery teams to bring strategies to life.

As a digital‑first agency, we are looking for candidates with demonstrated experience in developing and executing on strategies across digital touchpoints to create seamless customer experiences.

Duties and Responsibilities

Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels

Lead the development of strategic, data‑driven marketing approaches across channels, with a strong emphasis on marketing automation, CRM, and lifecycle strategy

Lead and inspire cross‑functional agency teams to deliver strategically sound, insight‑driven work for our clients. Set the vision and create the strategy for our work and develop solutions to drive results for our clients

Develop, nurture, and grow strong senior‑level client relationships, acting as a trusted advisor on marketing strategy, customer experience, and marketing technology

Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management

Create, lead, and present the development of holistic strategy to clients via engaging storytelling

Develop and clearly articulate well‑informed, clear points of view to confidently lead and guide our clients

Author project briefs

Negotiate changes and navigate challenges

Monitor and proactively report out on best practices and overall market trends

Required Qualifications

Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience

7+ years of marketing/advertising experience in an agency setting

9+ years relevant work experience across Digital, 1to1 marketing, creative, social, paid media, MarTech and CRM, with a heavy emphasis and interest in the digital strategy required to execute in these channels

Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.

Strong storytelling and PowerPoint presentation skills, with the ability to influence senior stakeholders

Experience advising clients or stakeholders on how to effectively leverage marketing technology to achieve business outcomes

Ability to translate complex technical and data concepts into clear, compelling client‑facing narratives and strategic recommendations

Proven ability to develop strategic frameworks and roadmaps for marketing automation and customer engagement programs

Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.

Strong interpersonal skills with the ability to diplomatically handle a fast‑paced work environment

Strong attention to detail

Desire to work in a fast‑paced creative environment with a “can‑do” attitude that inspires teams and clients

Leadership skills and the desire to mentor

Desire to always be learning and growing

Salesforce Marketing Cloud

Salary
$125,000 - $165,000 a year

We benchmark salaries across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location. The annual base for this position is anticipated to be up to $125-165k in the Greater Minneapolis/St. Paul, MN market. Final compensation will be dependent on the ideal candidate’s experience and local market at the time of hire.

Benefits That Matter

Medical, dental, and vision insurance

Virtual mental health support

Health Savings and Flexible Spending Accounts (including dependent care)

Infertility and critical illness benefits

401(k) with generous 6–10% employer contribution

Paid parental leave

Tuition reimbursement

Free parking and commuter support

Note: Some benefits apply only to full‑time employees.

Who We Are
Our tone is professionally sassy. We embrace meat raffles, hot seats, and the occasional Jell‑O shot. We like staff meetings that are informative, educational, and at times, damn funny. We believe in no hierarchy, no bullshit, no politics. Just honest, hard work and great fun.

Equal Opportunity Employer
We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients, or vendors.

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