Jewelry Consultant

Jewelry Consultant - Washington, D.C.
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you guide the customer through the sales process via in‑person and virtual appointments, phone or live‑chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happy moments of our customers’ lives.

Location & Schedule: In‑person at our Washington, D.C. showroom. Full‑time schedule includes weekend days. Compensation: Targeted budget $22‑$24/hour; may be adjusted at the discretion of the company.

What You’ll Do:

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable, personalized experiences.

Manage a high volume of incoming sales leads via email, live chat, and phone to attain individual revenue targets, providing a luxury customer experience.

Proactively greet, check‑in, and assist customers in the purchasing process.

Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.

Call customers to confirm showroom appointments and answer pre‑appointment questions.

Review customer feedback surveys and online reviews, working with leaders to improve the customer experience and sales performance.

Enforce policies within the waiting room to ensure a safe, pleasant experience and product security.

Open and/or close the showroom and waiting area.

Use the ERP system to manage tasks and communicate cross‑functionally.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

A passion for the customer – go above and beyond to provide an exceptional experience.

A drive to exceed goals – enjoy a challenge and exceed sales targets.

Attention to detail – focus on the little things that matter in a fast‑moving environment.

Communication skills – clear and concise when interacting with customers or teammates via any medium.

Team player mindset – collaborate to transform the jewelry industry.

What We Offer:

Career Growth: Regular 1‑1s, training opportunities, and annual 360 review process.

Set Schedule: Consistent weekly hours and two consecutive days off.

Diverse, mission‑minded team.

Lifestyle Spending Account: Reimbursements for eligible wellness expenses.

Continued Education: Company‑sponsored learning and tuition reimbursement for role‑specific trainings.

Employee Discounts: Generous discount on our jewelry.

Sales Incentive Programs.

Mental Wellness Perks.

Giving Back and Volunteer Opportunities.

Medical, Dental, and Vision Plans.

401(k) Match.

Paid Time Off. Three weeks accrual in first year.

Parental Leave.

Disability and Life Insurance.

Pre‑Tax Commuter Benefits.

How to Apply & What to Expect:
Send a resume and cover letter telling us why you want to join our mission and team. Include a sentence about your favorite shape of diamond.

Selected candidates will go through a phone call with the recruiting team, an online exercise, and a video interview with a leader.

Employment & EEO Policy
Brilliant Earth recognizes the value of diversity and inclusion on our team. We maintain a work environment free of harassment or discrimination. We comply with all Federal, State, and local laws providing Equal Employment Opportunities and other employment laws and regulations.

Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Philadelphia Fair Criminal Record Screening Standards.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand to test a candidate with a lie detector as a condition of employment.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

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