ACCOUNT MANAGER / COLLECTION SPECIALIST

Overview

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money. Prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent-to-own, or automotive sales is very helpful to success at this job.
Responsibilities

Contact all customers whose Rental Agreements have expired for non-renewal to determine the customer’s need, expectation or problem, typically by phone and sometimes by visiting the customer’s residence.
Demonstrate diligence, urgency, impartiality and consistency regarding account management.
Contact references on accounts that do not return calls.
Mail letters according to the mail program.
Recognize and create opportunities to renew customer agreements.
Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is not likely.
Handle field collections and de‑installations.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Requirements

Valid State Driver License with a clean driving history.
Completion of a drug screen and background check.
Prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent-to-own, or automotive sales.
Special Instructions

Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

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