International Sales and Account Manager

Customer Support/Sales Manager

Medical Device / Ophthalmic Industry
San Francisco Bay Area | Onsite

Position Summary

An innovative and growing medical device company is seeking a Sales & Marketing Manager to support and expand international business operations outside of the U.S. and China. This individual will play a key role in distributor management, international market growth, trade show coordination, channel strategy, and commercial operations.

The ideal candidate will bring 3-6 years of experience in sales and marketing within the medical device industry, along with strong organizational and contract negotiation skills. Experience supporting ophthalmic or surgical products is preferred.

Key Responsibilities

Sales, Marketing & Commercial Support
Serve as a primary contact for international sales and marketing activities
Coordinate trade show logistics, booth setup, and marketing collateral
Process customer orders and support shipment coordination
Handle customer inquiries, complaints, and issue resolution
Maintain and support global pricing documentation
Support payment collection and distributor communications
Conduct customer and distributor feedback surveys
Assist with distributor identification and onboarding efforts
Follow up on inbound leads and support brand visibility initiatives
Analyze revenue trends and support commercial reporting
Contribute broadly across sales, marketing, and operational initiatives
International Distributor Network Expansion

Support planning and execution of major industry conferences and trade shows
Develop strategies to expand international distributor partnerships
Identify and onboard new distributor relationships in target markets
Provide training, resources, and ongoing support to channel partners
Evaluate distributor performance and implement improvement strategies
Channel Management

Support management of direct and distributor-based sales channels
Collaborate with marketing efforts to improve engagement and conversions
Assist in developing strategic channel partnerships
Monitor channel performance metrics and support sales strategy optimization
Regulatory & Product Registration Support

Assist with product registration activities in international markets
Coordinate with regulatory, legal, and quality teams to support submissions
Work with distributors on required documentation and approvals
Monitor international regulatory updates impacting commercial activities
Product Expansion Initiatives

Support identification of market opportunities for product enhancements or new offerings
Collaborate cross-functionally on product launch initiatives
Assist with distributor adoption and product introduction strategies
Additional Responsibilities

Support additional projects and operational initiatives as needed
Domestic and international travel required
Qualifications

Bachelor's degree in Business, Marketing, or related field required
MBA or advanced degree preferred
3-6 years of experience in sales and marketing within the medical device industry
Experience supporting international markets and distributor relationships preferred
Prior contract negotiation experience strongly preferred
Strong communication, interpersonal, and organizational skills
Self-starter with the ability to work independently in a fast-paced environment
Strong understanding of product positioning and strategic marketing principles
Ability to travel domestically and internationally as needed
Preferred Qualifications

Experience within ophthalmology, surgical devices, or related healthcare markets preferred
ERP experience, particularly NetSuite, is a plus
Compensation & Location

Base Salary: $80,000 - $108,000 DOE
Full-time, onsite position
San Francisco Bay Area