Sales Coordinator

Position Summary
Provide exceptional customer service by ensuring orders are managed appropriately from order entry to delivery. Communicate with customers and internal cross-functional partners in a timely and professional manner — clean, clear, and respectful communication — to deliver a best‑in‑class customer experience throughout all touch points.

Responsibilities

Assist assigned Sales Manager(s) with their job requirements to deliver Sales Goals.

Maintain customer data integrity — create and maintain Customer Cards.

Manage Order Entry needs.

Serve as point of contact for UPCs and custom carton labels as needed.

Collaborate as needed with Sales Managers and Order Entry on Art Card needs to ensure clear art direction is provided on custom orders.

Lead and facilitate customer requests including, but not limited to: shipment tracking, shipment coordinating, backorders, credits, returns, missing invoices, price changes, and quantity changes.

Collaborate with other departments (e.g., Art, Purchasing) to facilitate orders and any needed customer follow‑up in a timely manner, including but not limited to art and sample approvals.

Assist and collaborate with assigned Sales Manager(s) on their customers/territory to drive new and grow existing business, including but not limited to: customer communications, meeting prep, product recommendations, lead generation, and inquiries/catalog requests.

Assist in onboarding of all new Sales Team members.

Recurring Reporting
Run and manage recurring reporting including, but not limited to:

Monthly Open Orders (by salesperson)

Bi-weekly Art Status (70 and all A codes)

Monthly Aged A/R

Monthly Back Order Report

On-demand Customer Visit Reports: Customer History Report, Open Orders Report by Customer, and Pending Artwork

All other reports as needed/determined by the Sales Manager (e.g., stock products on-hand or backorder reports)

Attributes

Customer Centric

Drive for Results

Problem Solving

Accountable

Dependable

Detail Driven

Collaborative

Commitment to Quality of Work

Communication

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