Assistant Director, Student Accounts

Assistant Director, Student Accounts

The Assistant Director of Student Accounts assists in the monitoring of all student accounts office (SAO) receivables and collections activities at Bridgewater State University (BSU). Assists in the management of all SAO functions including student billing / tuition and fee assessment, cashiering, disbursement of federal, state, and BSU financial aid and scholarship programs, and timely request of student refunds. Monitors and manages delinquent collection balances, manages third party vendors/ billings, and reconciles several SAO related financial activities. Provides leadership and oversight to the department staff, and is responsible for ensuring high quality customer service, assisting in the development and implementation of policies and procedures, and maintaining regulatory compliance. Occasional evening and/or weekend work required during peak times.
Commitment to customer service excellence/support to enhance an environment of equity, diversity, civic engagement and inclusion. Bachelor's degree in business/accounting/finance or closely related discipline. Three years of experience in Student Accounts or related field. Strong attention to detail, analytical capability and professional judgment are required. Strong problem-solving and negotiation skills. Strong organizational and time management skills; ability to identify and set priorities; and meet deadlines in a fast-paced work environment. Ability to work independently. Strong work ethic, positive problem-solving attitude and enthusiasm for a collaborative working environment. Ability to effectively deal with sensitive fiscal issues and maintain confidentiality at all times. Excellent oral and written communication skills.
Position Type - APA Professional
Salary Range - $85,000 - $90,000