Retail Framing Manager - FULL TIME

Job Summary

Store - DC-FAIRFAX/FAIR LAKES, VA. Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
Develop and coach the team on selling behaviors.
Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
Achieve KPIs and manage the framing team to reach their role KPI’s.
Review sales and production workload, build plans, and schedule sales floor time for networking.
Manage and execute inventory management processes as assigned.
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD).
Assisted with interviewing, onboarding, coaching, observing, and training of new team members; supported Talent Development activities; participated in Performance Management activities; used leadership competencies for continued self‑development.
Partner with MODs daily on expectations of framing and other framers.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote the organization’s vision and values; project a positive image and serve as a role model.
Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
Follow SOPs and Company programs and ensure a safe environment.
Acknowledge customers, help locate product, and provide solutions.
Assist with Omni‑channel processes.
Perform other duties as assigned.
Qualifications

Minimum experience: Basic computer skills.
Preferred experience: Previous custom framing experience; retail management experience; experience leading a sales team.
Physical Requirements

Regular bending, lifting, carrying, reaching, and stretching; ability to move throughout the store; ability to remain standing for long periods; lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment. If you need help performing these functions, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.
Work Environment

Public retail store setting. All public areas are climate controlled; some stock rooms may not be. Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.
Benefits

Health insurance (medical, dental and vision).
Paid time off.
Tuition assistance.
Generous employee discounts.
And much more (visit mikbenefits.com).
Equal Opportunity Statement

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.
EEOC Know Your Rights Poster in English; EEOC Know Your Rights Poster in Spanish; EEOC Poster optimized for screen readers; Federal FMLA Poster; Federal EPPAC Poster.

#J-18808-Ljbffr