Program Coordinator II / Branch Manager II - 189493

Branch Manager Opportunity
Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Branch Manager. Come discover your next exciting career with the SCDMV! Branch Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success. This position is located at the North Augusta Department of Motor Vehicles (DMV) Branch Office in North Augusta, SC.

Responsibilities of the Branch Manager II include:

Managing, directing, planning, and coordinating the activities necessary for the day-to-day office operation of a branch office.

Performing and assisting with audits of offices and associated entities operating under the Agency's enforcement areas.

Monitoring miscellaneous investigations ensuring department criteria and policies have been met. Holding office meetings to advise staff on new and existing DMV policies and procedures.

Managing all personnel matters such as hiring, performance appraisals, and disciplinary actions. Monitoring career programs to ensure they meet requirements and needs.

Counseling and reprimanding employees. Completing human resources requirements for subordinate personnel including EPMS ratings and time entries/request in SCEIS.

Maintaining inventory of office supplies and preparing requisitions. Inventories of all accountable items, monthly, quarterly, and yearly reports.

Guiding subordinate employees on DMV policy and procedures.

Examining, accepting, preparing, entering, and printing all documents required in issuing driver licenses beginner permits, and identification cards for all classes; original, renewal, duplicate, transfers, temporary and replacement vehicle registrations, license plates, permits, and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.

Performing edits of the customer's name and address fields. Processing Motor Voter Registration requests.

Researching suspension inquiries, modifying driver record status, and clearing suspensions.

Processing International Registration plan registration credentials and issuing automobile dealership licenses. Administering knowledge tests for all classes to include CDL.

Answering customer inquiries pertaining to driver, vehicle, registration, titling, and insurance requirements by phone, email, and in-person. Greeting and directing customers to appropriate areas of the office.

Collecting all required fees and donations for the Donate Life Fund. Reconciling and preparing individual daily report and refund request documents.

Computing vehicle sales tax and making weight adjustments to the vehicle record file.

Other duties as required by manager.

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Minimum and Additional Requirements
Minimum Requirements

A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

Must complete a nationwide criminal background check to include fingerprints. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

Ability to interpret and apply laws and procedures.

Skill in planning, scheduling, directing, and reviewing work of subordinates to provide excellent customer service.

Ability to conduct meetings, interviews, and conferences, and must have computer skills.

The DMV Branch Manager II reports directly to the Regional Manager with limited supervision and is responsible for the day-to-day management of a single branch office. This includes management of all personnel matters, inventory, implementation of agency policy and procedures.

Tasks are completed in a climate-controlled office setting. Exposure to warm or cold temperatures when working outside.

May be required to travel to other locations as needed. Limited overtime may be required to meet departmental deadlines or to serve all customers.

Preferred Qualifications
Agency Preferred

A bachelor's degree and two (2) years of related experience.

Additional Comments
What's in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees, and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. The South Carolina DMV offers a robust and competitive benefits program.

Health, dental, vision, long term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week)

15 days annual (vacation) leave per year

15 days sick leave per year

13 paid holidays

State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience! The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

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