Account Executive

Job Description
The Account Executive leverage inside sales skill to support and retain prioritized customers. This position is responsible for engaging with unmanaged clients seeking and requiring support, and proactively reaching out to customers to uncover CV growth opportunities, treat the customer, and grow customer spend. This is an exciting opportunity to work with many different business units to ensure our clients are receiving world-class support.

Responsibilities

Coach and develop a group of specialists that engage with clients for a myriad of different requests and escalations

Support overall team strategy to achieve business goals

Collect customer feedback and distribute internally to influence product development based on customer need

Navigate American Express processes and ecosystem to solve ad-hoc client needs (i.e., Credit, Risk, Underwriting, Procurement, Marketing, etc.)

Partner with Sales, Risk, Servicing, leadership and other lines of business to deliver world-class support and coordinated Client treatment.

Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.

Provide leadership support to all segments of CST including Vacant Portfolios, Political & Prominent, and Top Client Referrals

Qualifications
Knowledge and Skills

Consultative selling: Effectively identifies client needs to configure solutions that address client requirements and deliver value

Closing: Overcomes objections and resistance to proposed solutions with key client decision makers

Influence & persuasion: Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services

Demonstrating value: Proactively and consistently demonstrates the value of partnering with American Express

Results focus: Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge: Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes

High learning agility

Intellectually curious

Collaborative and growth mindset

Personal accountabilityCompliance focused

Experience

Bachelor’s degree or equivalent experience

Sales experience, 3 – 5 years minimum

Experience in a cold-calling environment a plus

Experience in a highly regulated industry

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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