Senior Specialist, Employee Communications, Field Operations

Job Summary
Delivers timely, relevant, and actionable communications that equip frontline technical teams with the information they need to service the network and support our customers. Supports operationalizing new network and consumer technologies by translating business priorities into clear, field-ready guidance that enables consistent execution and a high-quality customer experience. The role partners with leaders and cross-functional teams to support communication strategies that drive understanding and adoption, ensuring frontline teams receive the right information at the right time while improving how operational information is delivered through data and field feedback.

Responsibilities

Executes communication strategies that deliver clear, timely and actionable information to frontline technical teams

Translates business priorities, operational updates and network initiatives into field-ready communications for technicians and supervisors

Partners with leaders and stakeholders to support the development and refinement of communication approaches that drive understanding and adoption

Develops and delivers structured communication tools (e.g., huddles, recurring updates) that focus on what matters most to frontline teams

Supports the management of integrated communication plans and editorial calendars to coordinate messaging and reinforce key priorities

Writes, edits and prepares communications for distribution, ensuring clarity, accuracy and ease of use in the field

Owns and maintains knowledge articles in online repositories to reflect current processes, tools and technologies, ensuring content is accurate, up to date and easy to use in the field

Monitors feedback and performance metrics to assess how communications are received and understood by frontline teams

Uses data and field feedback to suggest improvements to communication content and delivery

Collaborates with cross-functional partners to ensure alignment and consistency of messaging that impacts frontline operations

Exercises independent judgment in managing priorities and delivering accurate, relevant communication content through data and field feedback

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Other duties and responsibilities as assigned

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

Win as a team make big things happen by working together and being open to new ideas

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

Drive results and growth

Support a culture of inclusion in how you work and lead

Do what's right for each other, our customers, investors and our communities

Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Sequential EEO Statement
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills
Employee Communications; Strategic Communication Planning; Communication

Salary
Primary Location Pay Range: $78,928.01 - $118,392.01

Education
Bachelor's Degree

Relevant Work Experience
5-7 Years

#J-18808-Ljbffr