Senior Account Manager

SENIOR ACCOUNT MANAGER (Account Supervisor), Account Services Department

(This role will be based out of our Syracuse, New York or Rochester, New York offices, or remote within the United States)

A Senior Account Manager manages and leads day‑to‑day relationships with key/top‑tier accounts, becoming the client’s trusted partner and point of contact. They partner with account leadership to deliver operational and delivery excellence, speed to market, resource optimization and profitable management of their businesses. The role requires a growth mindset and strong organizational and accountable leadership to solve larger business challenges.

Responsibilities

Act as voice of client on day‑to‑day work

Understand and share client business & marketing objectives

Drive work forwarding, providing thoughtful input & briefs

Contribute to client’s organic growth

Responsible for the client budget, managing costs & profitability, deliverables and resources

Provide marketing leadership on client business and internally; keep curious

Manage & deliver projects by developing project plans & scopes, estimates along with understanding resourcing assignments and ensuring adherence

Ensure QA & QC is integrated into project plans and executed to provide high quality outputs

Ensure business requirements are understood, documented and met

Influence the efficiency and quality of work while advocating for the agency/client relationship

Identify potential project risks and develop contingency plans

Serve as mentor/coach and/or direct manager to more junior team members and support their development

Understand & respect every department’s role in delivering great work and building relationships

Uphold agency core values; enter time on a daily basis

Requirements

5+ years of agency experience in an account management role

Experience working with CPG clients

Bachelor’s degree in advertising, marketing, business or related degree required

Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point‑of‑purchase and online advertising strategies

Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications

Strong oral and written communication skills

Ability to read, write, analyze and interpret general business periodicals and professional journals

Ability to write reports and business correspondence

Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

Analytical and problem‑solving skills

Excellent organizational skills and attention to detail

Ability to work independently and as part of a team is a must

Benefits

Hybrid work – split your week between working in our office or at home

Paid parental leave

401(k) plan with company match

Company‑sponsored events and swag

Dog‑friendly work environment

Opportunities to learn, develop, network, and connect

Salary:

$75,000 to $120,000 per year, dependent on experience, skills, abilities, geographic location, and other considerations.

We are an equal‑opportunity employer. PHG is committed to diversity and inclusion in the workplace.

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