Engagement Manager, Healthcare Payment Integrity

Role Overview
We’re looking for a dynamic, customer-focused Engagement Manager to own strategic client relationships, drive business growth, and ensure successful delivery of services and solutions. As the primary onsite point of contact for assigned accounts, you’ll partner closely with internal teams to understand client needs, resolve issues, surface opportunities, and maximize client satisfaction and retention.

What You’ll Do
Client Relationship Management

Serve as the primary onsite contact for assigned client accounts

Build and maintain strong relationships with key stakeholders and decision-makers

Understand client business objectives, challenges, and priorities

Conduct regular business reviews and status meetings with clients

Ensure high levels of customer satisfaction and engagement

Account Growth & Business Development

Identify opportunities for account expansion, cross‑selling, and upselling services

Develop account plans aligned with client objectives and business goals

Support contract renewals and commercial discussions

Drive revenue growth and profitability within assigned accounts

Monitor market trends and competitor activity to identify new opportunities

Delivery & Program Oversight

Collaborate with delivery, project, and technical teams to ensure successful execution of client engagements

Track project progress, milestones, risks, and client expectations

Facilitate issue resolution and escalation management

Ensure delivery quality, adherence to timelines, and achievement of business outcomes

Act as a bridge between client stakeholders and internal teams

Stakeholder Management

Manage relationships across business, technology, and executive stakeholders

Coordinate communication between client teams and internal functions

Present project updates, performance metrics, and strategic recommendations

Support governance meetings and executive reviews

Monitor account performance against revenue, margin, and growth targets

Track budgets, forecasts, and resource utilization

Ensure compliance with contractual obligations and service‑level agreements (SLAs)

Support invoicing, financial reporting, and account planning activities

Proactively identify account risks and develop mitigation plans

Manage client escalations and ensure timely resolution

Monitor customer satisfaction and implement improvement initiatives

Ensure continuity and stability of account operations

What We’re Looking For

Bachelor’s degree in Business Administration, Management, Engineering, Information Technology, or a related field.

6‑9+ years of experience in account management, customer success, program management, or client partner roles.

Proven track record of managing enterprise clients and strategic accounts while achieving revenue growth and client satisfaction goals.

Experience with Payment integrity.

Strong command of account management, business development, program and project management, and contract and commercial management.

Solid financial planning, forecasting, and risk and issue management capabilities.

Exceptional communication, presentation, negotiation, and stakeholder‑influencing skills.

Strong problem‑solving, strategic thinking, and business acumen, with proven leadership and team collaboration.

Preferred Experience

Experience in IT Services, Analytics, AI/ML, Digital Transformation, Consulting, or Technology Services

Experience working in client‑facing onsite environments

Experience managing global stakeholders and cross‑functional teams

Exposure to delivery management and consulting engagements

Familiarity with CRM tools, reporting platforms, and account planning methodologies

Experience handling executive‑level client interactions and governance forums

Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the starting base salary for this role is $150,000, with the potential for a higher base depending on experience, skills, and overall fit for the position. This role is also eligible for a performance‑based bonus tied to achieving sales goals related to new client acquisition and project growth.

As a full‑time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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