Customer Experience Lead — Scale Support, Equity & PTO

Truemed Inc. is seeking a Customer Experience Lead to enhance the customer support experience while scaling operations. In this role, you will own the customer support experience, lead a small team, and work on continuous improvement initiatives across systems and workflows.
The ideal candidate has 3-5 years of customer support experience and strong written communication skills. Responsibilities include managing support channels, coaching teams, and tracking performance metrics.

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