Genome is seeking a Head of Customer Support to lead a multi-channel service operation—phone, email, live chat and social—to ensure fast, accurate, and compliant interactions with clients.
You will design scalable workflows, refine macros, manage FAQs, and coach the team to deliver outstanding support. You’ll partner with Product, Sales and Executives to feed back customer flows and drive product improvements from Vilnius, Lithuania.
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Fintech Customer Support Lead — Scale Customer Experience
Genome · Chicago, IL, USA ·
- Pay:
- 61.185 - 63.734
- Job type:
- Full Time