Customer Experience Lead: Scale Support, AI Ops, Equity

Truemed Inc. is seeking a Customer Experience Lead to enhance the customer support experience as the company grows. In this hands-on role based in Los Angeles, you'll lead a team of contractors, improve workflows, and develop standard operating procedures. You will analyze support metrics to improve services while maintaining high customer satisfaction. Preferred candidates have 3-5 years in customer support, strong communication skills, and a knack for process improvement. You'll also enjoy competitive compensation and benefits, including unlimited PTO and equity in a top-performing startup.
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