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Customer Experience Specialist

Keller Williams Realty Centre · Columbia, MD, USA ·

Pay:
$40,000-$45,000/yr
Job type:
Full Time

Are you the person everyone relies on to keep things running smoothly, solve problems quickly, and create a great experience for everyone around you?

Do you take pride in being the steady, positive presence in a fast‑paced office where details matter and people come first?

The

Customer Experience Specialist

is responsible for ensuring the office operates efficiently while delivering a high‑level experience for agents and staff. You will serve as a go‑to resource, handling day‑to‑day needs, maintaining organization, and making sure nothing falls through the cracks.

This role requires someone who leads with service, communicates clearly, and approaches challenges with a solutions‑focused mindset. You bring a strong sense of ownership, a genuine care for people, and the ability to stay calm and professional in any situation.

As a key member of the leadership team, you will help foster a collaborative, welcoming, and productive environment where agents feel supported, and the business runs seamlessly!

Compensation and Benefits

Starting Pay: $40,000–$45,000

Full‑time, 40 hours/week

Bonus structure after 6 months

Additional investment opportunities after 1 year

Paid vacation, holiday, and medical leave

401(k) retirement plan

Health insurance benefit option

Compensation: $40,000–$45,000

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