Customer Experience Specialist

As a full-time Customer Experience Specialist, the successful candidate will engage with internal and external customers in the Group Administration Contact Center, answering inquiries related to policies while providing a positive customer experience, with remote work options available for those outside the Des Moines, IA and Charlotte, NC areas.
Key responsibilities

Interact with customers via inbound and outbound calls, ensuring a consistent and positive experience
Anticipate customer needs while navigating systems and applications to provide integrated support
Build customer relationships by delivering accurate information and resolving inquiries in real-time

Required qualifications

2+ years of customer service experience or equivalent through work, training, military experience, or education
Experience in call centers or customer service, preferably in the insurance or dental industry
Ability to learn and apply knowledge of a broad range of benefit and claim products
Excellent typing skills and proficiency with desktop applications such as MS Office
Strong ability to quickly learn and navigate various software and web applications