Account Manager

We’re looking for a detail-oriented and customer-focused Account Manager / Order Administrator to join our team. This role is all about supporting customers and keeping orders moving smoothly from forecast to delivery. If you enjoy working cross-functionally, staying organized, and being the go-to person for customers, this could be a great fit.

Important:

This is not a sales role—this position is 100% customer support with a strong “customer-first” mindset.

What You’ll Be Doing
Order Management & Forecasting

Manage monthly customer forecasts using Excel and update data in QAD (ERP system)

Communicate forecast changes to internal teams and ensure everyone is aligned

Enter and manage purchase orders, ensuring accuracy in pricing, revisions, and delivery dates

Cross-check purchase orders against forecasts and flag any discrepancies early

Support revenue planning and maintain strong communication with customers

Customer & Production Support

Participate in weekly internal production meetings to track output and identify potential risks

Communicate delays, changes, or issues to customers in a timely and professional way

Attend regular customer meetings focused on production updates and quality discussions

Provide updates on inventory levels and production status to internal teams

Reporting & Coordination

Maintain and update reports such as open orders and shipment estimates

Coordinate artwork changes and ensure alignment across departments

Assist with resolving invoicing and finance-related issues

Prepare and distribute weekly production and project updates

Create PowerPoint presentations for both internal and customer-facing meetings

What We’re Looking For

2+ years of experience in a customer-facing role (customer service, account management, or similar)

Experience working with ERP/MRP systems (QAD experience is a plus, but not required)

Strong understanding of the order fulfillment or supply chain process

Advanced skills in Microsoft Excel and PowerPoint

Excellent written communication skills and ability to manage demanding customers professionally

Comfortable working with and communicating across all levels of an organization

Highly detail-oriented with the ability to juggle multiple priorities in a fast-paced environment

Why This Role?
This role sits at the center of operations, working closely with leadership across Operations, Logistics, Quality, and Accounting. It’s a great opportunity for someone who enjoys being a key point of contact, solving problems, and keeping things running smoothly for both customers and internal teams.

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