Program Manager, Disaster Services

Key Responsibilities

Through a team of volunteers, implement the Disaster Cycle Services program in the assigned territory in alignment with established metrics. Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services.

Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally, and partner with government to enable the entire community to participate in all phases of the disaster cycle by providing direct services and leadership.

Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure development of leadership volunteers in each functional area of the disaster cycle to meet the needs of the territory, region, state, and division. May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers.

Manage volunteer recruitment and leadership identification. Lead and support ongoing volunteer recognition and engagement opportunities. Serve in the planning capacity for larger response and recovery scenarios, including divisional coordination, multi‑agency planning, and participation in local, regional, and national deployment opportunities. Lead and/or assist with the implementation of training efforts, community preparedness opportunities, and support to other American Red Cross stakeholders.

Represent the Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country. Assist in mobilization and support of local resources (volunteers, equipment, supplies), and potential deployment to serve in a leadership capacity on a relief operation outside the area of responsibility.

Ensure American Red Cross services are available to diverse communities. Recruit and engage a diverse workforce that represents the communities served. Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to, and recover from emergencies, meeting client and stakeholder needs and expectations. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements, etc.) to ensure the full cycle of disaster services is delivered.

Provide oversight and support to local responses through deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner. If volunteer leadership is unavailable, may serve during times of disaster as operational leadership. Collaborate in local planning, exercises, and training, including exercises called by local partners such as VOADs, EMAs, and LEPCs. Manage relationships with fire department leadership on home fires as a responsive deliverable.

Minimum Qualifications
Combination of education and general experience may satisfy requirements if total years equate to the minimum education and experience combined.

Bachelor's degree required.

Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service, or an equivalent combination of education and experience.

Excellent interpersonal, verbal, and written communication skills.

Demonstrated ability to coach and mentor team leaders.

Experience developing project plans and budgets.

In‑depth knowledge of the program or service, ability to create presentations and training modules, and strategies to achieve organizational goals.

Analytical and decision‑making skills to interpret program trends, formulate recommendations, and develop creative processes for continuous improvement.

Track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem‑solving, marketing, leadership, and partnership management.

Planning, public speaking, project management, and process improvement skills.

Customer‑oriented, organized, and solution‑focused with strong team orientation. Intermediate proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Familiarity with federal, state, and local employment laws.

Ability to perform all assigned responsibilities under “grey sky” requirements.

Ability to work in a matrixed environment and on a team.

Preferred Qualifications

Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem‑solving, marketing, leadership, and partnership management.

Planning, public speaking, project management, and process improvement skills.

Customer‑oriented, organized, and solution‑focused with strong team orientation. Intermediate proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Familiarity with federal, state, and local employment laws.

Ability to perform all assigned responsibilities under “grey sky” requirements.

Ability to work in a matrixed environment and on a team.

Pay Information
The salary range for this position is $65,000 – $69,000.

This role is not eligible for relocation assistance.

Travel may be required.

Benefits

Medical, Dental, Vision plans

Health Spending Accounts & Flexible Spending Accounts

Paid Time Off: Starting at 15 days per year, adjusted for job type and tenure

Holidays: 11 paid holidays, including six core holidays and five floating holidays

401(k) with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance (Short‑Term & Long‑Term)

Service awards and recognition

Equal Opportunity Employer
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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