Job Title
Complex Director of Sales and Marketing
Job Description
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Complex Director of Sales and Marketing, you’re not just overseeing commercial strategies for the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Drive total revenue performance: Lead sales and marketing efforts across all segments, including group, catering, business transient, and leisure, to achieve revenue goals and profitability targets
- Develop commercial strategy: Set and execute the hotel’s multi-year commercial plan in partnership with on‑property and regional leaders, aligning enterprise solutions with local market needs
- Optimize pricing and business mix: Collaborate with Commercial Leadership to implement pricing strategies, forecast demand, and define the optimal mix of business for each period
- Analyze performance and convert insights to action: Lead the Sales & Marketing Optimization Process, using data to identify opportunities, adjust tactics, and communicate performance drivers through regular commercial reviews
- Lead marketing and digital strategy: Oversee B2B marketing, digital campaigns, social media, PR, and online content to strengthen brand presence and demand generation
- Ensure brand alignment and operational excellence: Oversee sales and marketing activities to ensure consistency with brand standards, corporate identity, and enterprise communication tools
- Cultivate a high‑performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs
Qualifications
- A passion for spreading the light and warmth of hospitality
- Acting with integrity and always doing the right thing
- Inspiring others through leadership
- A belief that teamwork drives the best outcomes
- A sense of ownership and accountability
- Focus on the now, bringing urgency and discipline to every moment to make a lasting impact
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
ight at our world‑class hotels through the Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – We offer paid leave for eligible team members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for you and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single compassionate point of contact for both practical support and emotional care
- Mental health resources – Eligible team members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
- Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan